Business Development Center (BDC) Representative

Overview The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments. The ideal candidate has some post‑secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays. Responsibilities Follow up with prospective customers in response to their email on our website. Coordinate questions and issues with the appropriate department personnel. Provide administrative assistance as needed. Manage all required paperwork and records and prepare documentation (forms, reports, etc.) when needed. Receive all inbound service calls and coordinate schedules of service advisors and service appointments. Maintain an owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction. Continually learn about product updates, features, accessories, inventory and their benefits to the customer. Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers. Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals. Provide service or sales management information by completion reports. Attend training sessions and meetings as required. Follow all company policies and procedures. Perform other duties as assigned. Demonstrate behaviors consistent with the Company’s values in all interactions with customers, co‑workers, and vendors. Support online customers by setting appointments. Qualifications 1+ years’ experience – necessary. 3-6 months of previous professional experience with over‑the‑phone customer service or sales (inside sales, telemarketing, etc.) – a plus. Excellent telephone, writing, and typing skills. Strong computer and internet skills, including Microsoft Office suite. Automotive experience – a plus. Must be engaging, inquisitive, curious with an over‑aggressive/always willing to help attitude. Internet sales experience – a plus. Must have drive, passion and confidence to be successful. A desire and ability to work in a performance and process‑driven environment. Excellent customer satisfaction skills. Strong organizational and time‑management skills. Professional appearance and work ethic. Self‑starter and self‑motivator. Bilingual – a plus. #J-18808-Ljbffr