CRM Administrator

Position Title: CRM Administrator Job Category: Academic Staff Employment Type: Regular Job Profile: Application Administrator II Job Duties: Reporting to the Director of Admissions, the CRM Administrator provides leadership and oversight of the Admissions Customer Relationship Management (CRM) system, currently Technolutions’ Slate Admissions and Enrollment. The administrator shapes and leads the application of Slate governance, strategy, roadmap, and projects; assigns, instructs, and evaluates the work of assigned staff; communicates with school and university stakeholders regarding Slate CRM projects; and manages vendor relationships. The CRM Administrator offers guidance to the admissions team on project management, system needs assessments, system updates, and policies, and provides training and assistance with system issues. The administrator develops and manages queries to create and coordinate the flow of enrollment communications for targeted student populations. Additionally, the CRM Administrator assists the Director of Admissions in developing and implementing plans and initiatives to recruit the student body, administers the undergraduate admission policy, and reviews and determines student eligibility for Wisconsin residency for fee purposes. Key Job Responsibilities: Creates and updates access permissions and maintains user accounts to maintain application security through user profile management Plans and directs staff implementation of small to medium technical projects related to system as needed Regularly communicates with internal leadership to assess efficacy of system and discuss improvements and new features Recommends application enhancements or changes that may involve custom design, integrations, and third‑party products Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities Troubleshoots hardware, software, and system problems and resolves issues and questions by working with vendors Develops and maintains documentation related to the system. Communicates system enhancement or changes as needed Participates in the evaluation of vendor software releases and impact Coordinates and monitors updates and the installation of upgrades and patches Department: Admissions Compensation: $55,000 - $60,000, commensurate with qualifications and experience Required Qualifications: Experience working with a complex information database system Experience working with a CRM in enrollment services and higher education Ability to manage multiple, competing priorities, communicate effectively in both written and verbal forms, and work independently Ability to train users on computer system processes; ability to support staff for business and technical projects, assignments, and analysis Strong problem‑solving and investigative skills. Ability to identify potential errors in processes or reports and determine solutions Effective as a team player and capable of producing high‑quality work independently Must be comfortable working in a collaborative, shared leadership environment Experience with using data for analysis and assessment purposes Ability to develop technical documentation and flowcharts Preferred Qualifications: Master’s degree with experience in Management Information Systems, Data Analytics, or related fields Experience using a Customer Relationship Management (CRM) system Working knowledge of a student information database system, such as PeopleSoft Knowledge and experience using Slate Experience in Admissions/student recruitment Experience with higher education marketing Experience determining residency for tuition purposes Education: Bachelor Degree Legal Notices and Important Information Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. (see TC1 - App. 4 and p. 12) Note: Criminal Background Check – The Department of Workforce Development, Equal Rights Division prohibits employers from using criminal background check information, policies or practices that have a "disparate impact" and is not "job-related and consistent with business necessity" in hiring decisions. All information used to screen or hire job applications should relate to the duties of the job. Reasonable Accommodations It is the policy of UW-Parkside to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at View phone number on click.appcast.io. Employment opportunities will not be denied because of the need to provide reasonable accommodation for a qualified individual with a disability. Transcript Requirement Transcriptions will be required upon hire. UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. #J-18808-Ljbffr Dormont Manufacturing Company