Water Mitigation Technician

Job Description

Job Description

Position Summary / Purpose

Harper Special Services is a full service 24 hour emergency water damage restoration company that is growing FAST! We are looking to add high energy, highly motivated, and customer service driven individuals seeking a career path in the rewarding restoration industry.

The Water Mitigation Technician helps in responding to requests for emergency mitigation services as well as the other services we provide including water, fire, mold clean up and restoration.

Principle Duties and Responsibilities

• Effectively perform all water damage mitigation and restoration services the company offers while exhibiting a sense of urgency.

• Communicate effectively with customers and team members.

• Perform basic equipment maintenance.

• Perform basic vehicle maintenance.

• Inspect completed work.

• Complete technician’s daily log.

• Complete Work Orders.

• Complete appropriate restoration documentation using company proprietary software promptly and effectively.

Additional Duties and Responsibilities

• Maintain appearance and equipment, tools, materials, and supplies for company vehicles.

• Maintain inventory of related supplies.

• This position description in no way states or implies that these are the only duties to be performed. You will be expected to follow any additional job-related instructions and to perform additional job-related duties as requested by your supervisor.

Decision Rights and Authority

• Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property.

Working Relationships and Scope

• Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors, or Managers.

Performance Competencies

• Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.

• Written Communication – Writes clear and accurate job notes and emails. Uses appropriate vocabulary and grammar.

• Planning and Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.

• Technical – Effectively performs all production work within the water mitigation division.

• Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.

Qualifications-Knowledge, Skills, and Abilities

• Education and Experience - High school diploma (or GED).

• Mathematical Skills - Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.

• Computer Skills - Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity.

• Certificates, Licenses, and Registrations - Industry experience and certification preferred, but we are willing to train the right individual. Valid driver's license required.
  

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.

Working Conditions

• The work of this position is predominantly carried out on the customer’s property. Employees will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.

• Noise level in the work environment is usually quiet.

Harper Special Services Inc provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Supplemental Pay:

• Bonus pay
• Commission pay