E-commerce Annotation Specialist

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position Position: Shopify Shop App Agent Annotator Type: Contract Compensation: $40–$50/hour Location: Remote Commitment: ~5 hours/week Role Responsibilities Evaluate full shopper-agent conversations, including tool calls and their outcomes. Identify the specific turn that received a thumbs-down from the shopper. Classify the issue with a primary domain tag and a specific secondary tag. Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags. Work independently and asynchronously to maintain consistency in tagging across conversations. Qualifications Must-Have Rule discipline to apply a fixed taxonomy consistently. Comfort reading structured traces to understand agent actions. Restraint under ambiguity to use the unknown label appropriately. Clear, concise written English for explaining labeling decisions. Preferred Consumer e-commerce fluency in orders, tracking, and platform responsibilities. Prior annotation, labelling, or model-evaluation work with a defined rubric. Experience with the Shop app or other AI shopping assistants. Familiarity with customer-support operations and escalation paths. #J-18808-Ljbffr