Help Desk Technician

Job Description

Job Description

Help Desk TechnicianJoin Our Team at Sinai Residences!

Schedule: Monday–Friday | 8:30 AM–5:00 PM
Occasional evenings, weekends, or overnight work may be required.

Make a Difference Every Day

Are you passionate about technology and helping others? Are you looking for an opportunity to grow your IT career while making a meaningful impact in the lives of seniors and fellow team members?

If you're ready to join a supportive, mission-driven organization where your work truly matters, we'd love to meet you.

About Sinai Residences

Sinai Residences is Boca Raton's premier five-star senior living community, offering the elegance and sophistication of a luxury resort. Located on the secure, gated 100-acre Jewish Federation campus, Sinai provides an exceptional living experience for residents and an outstanding workplace for employees.

We are proud to have been ranked #1 on Fortune's 2025 Best Workplaces for Aging Services , reflecting our commitment to a people-first culture that provides the tools, training, and support our team members need to succeed and grow.

Why Join Sinai Residences?

At Sinai Residences, you'll become part of a dedicated team committed to delivering exceptional service, compassionate care, and enriching experiences for our residents. You'll have the opportunity to:

• Make a meaningful impact every day
• Work in a collaborative, supportive environment
• Grow your IT skills and career
• Support both employees and residents through technology
• Enjoy working in an upscale, mission-driven community

Position Summary

The Help Desk Technician provides frontline technical support to employees and residents by troubleshooting hardware, software, networking, telephone, printer, mobile device, and audiovisual equipment issues.

This role is responsible for responding to service requests, documenting and resolving technical issues, preparing and deploying equipment, maintaining asset records, and supporting IT projects and system improvements. The technician delivers courteous, patient, and professional customer service while helping ensure technology remains secure, reliable, and accessible throughout the organization.

This position also partners closely with the IT Director by reporting on technical asset status, monitoring endpoint health, supporting infrastructure improvements, and assisting during emergency situations.

Essential Responsibilities

• Serve as the first point of contact for Help Desk support for approximately 400 employees and Sinai residents.
• Record, track, troubleshoot, and resolve Help Desk requests, escalating issues or coordinating with vendors as needed.
• Diagnose and resolve computer, hardware, software, printer, telephone, network, and connectivity issues.
• Provide in-person technical support and user training for staff and residents, including regularly scheduled Resident IT Clinics.
• Install, configure, and maintain enterprise software, operating systems, and business applications.
• Support desktops, laptops, printers, peripherals, VoIP phones, mobile devices, and audiovisual equipment.
• Configure and deploy new computers and technology equipment.
• Create and maintain workstation images for efficient deployment.
• Administer Microsoft Active Directory and Microsoft 365 user accounts, including Teams, OneDrive, and SharePoint.
• Maintain accurate IT asset inventory and documentation.
• Monitor endpoint management and remote monitoring systems to proactively identify and resolve issues.
• Assist with new system implementations, hardware upgrades, software deployments, patches, and system improvements.
• Participate in emergency IT support and business continuity efforts when needed.

QualificationsRequired

• 3–4 years of Help Desk or end-user IT support experience.
• Strong experience supporting Windows enterprise environments.
• Experience administering Microsoft 365, including Teams, OneDrive, and SharePoint.
• Experience with Active Directory user administration.
• Knowledge of Microsoft Office applications and Windows operating systems.