Client Support Engineer
$70k - $110kVersana
Client Support Engineer
Versana is an industry-backed data and technology company on a mission to transform the syndicated loan market. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our centralized platform, participants can rest assured they are accessing the loan market's most credible source of deal information. With the support of our investors, Versana is fast becoming the technology of choice to usher in the modernization of the syndicated loan market.
Versana is looking for an independent, results-driven problem solver who loves working with clients. The Client Support Engineer will play an important role in our client engagement process as the main point of contact for issue resolution. You will represent the company while directly interacting with our top-tier clients and relaying their feedback to our product and technology teams to drive our development efforts. You are a team player who thinks outside the box and commits to solid processes, from monitoring production issues to delivering a best-in-class client experience.
Key Responsibilities
- Maintain subject matter expertise in syndicated loans and our platform.
- Troubleshoot complex issues that span multiple technologies.
- Own and manage client issues throughout its support lifecycle.
- Collaborate with internal teams to resolve client issues.
- Synthesize client feedback and clearly communicate to internal teams.
- Proactively monitor production platform to identify and manage potential platform issues.
Must Have:
- 2-5 years of hands-on technical client support with a track record of exemplary customer service.
- Knowledge of financial products or experience in a fintech company.
- Knowledge of relational databases, ability to write basic SQL queries.
- Understanding of SDLC.
- Knowledge of Object-oriented programming.
- Familiarity with Restful APIs.
- Experience with ticketing systems and support workflows.
- Willingness, flexibility and commitment required to thrive in a startup environment.
- Ability to work effectively in a team setting and be a hands-on team member.
- Strong multi-tasking skills to manage cross-functional responsibilities.
- Strong verbal and written communication.
Nice to Have:
- Experience with syndicated loans.
- Knowledge of Loan IQ.
- Knowledge of Institutional Lending.
- Exposure to capital markets.
$70,000 - $110,000 a year
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$80k - $105k
...Managed Services. Our corporate culture, engineering talent, customer-centric approach, and... ...connectivity problem resolution to all client computers and users by diagnosing and walking... ...printer problems; work with next level support to resolve complex issues; conduct...SuggestedWork at officeLocal areaRemote workWeekday work$65k - $80k
Client Services Onsite Support Engineer Department: Managed Services Employment Type: Full Time Location: Liss Technologies - New York Compensation: $65,000 - $80,000 / year Description The Client Services Onsite Support Engineer is a full-time position placed onsite at...SuggestedFull time- ...is responsible for ensuring that every client endpoint at Stripe adheres to our rigorous... ...user data.What you’ll doAs a software engineer on Secure Devices, you will work at the... ...Stripe endpoints, build infrastructure for supporting new platforms, and operate services...Suggested
$45 - $55 per hour
DescriptionKforce has a client that is seeking an Endpoint Support Engineer in New York, NY. This position will be onsite/hybrid.Duties:* Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications* Monitor system performance...Suggested$28 - $39 per hour
DescriptionKforce is immediately adding a full-time A/V MACD Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in New York, NY. Summary:The Resident Technician will be based at the customer campus for support of video...SuggestedFull timeWork experience placementImmediate start- ...Client Support Analyst The Client Support Analyst acts as the initial point of contact for clients seeking assistance and oversees the initial triage, troubleshooting, escalation, and resolution of customer issues. This role involves engaging with clients to address...Work at officeRemote workWork from homeMonday to Friday
- As Client Support Analyst at Andrew Davidson & Co., Inc. (AD&Co), you will be critical to maintaining valuable relationships with clients... ...questions. You will work closely with our modelers, financial engineers, and software developers to deliver and support financial...Work experience placement
- ...Job Description Job Description Position Summary We are seeking a Client Helpdesk Analyst to provide frontline IT support. this position is a 100% on-site role at our client location in Goshen, NY. In this position, you will be responsible for managing helpdesk...Work at officeRemote workNight shift
$153k - $204k
...platform and the tooling that every other engineering team at CoreWeave uses to ship and... ...services (server code and tooling), and the client surface it generates: SDKs, the CWIC command... ...ExperiencesAchieve More TogetherWe support and encourage an entrepreneurial outlook...Permanent employmentFull timeContract workTemporary workCasual workWork at officeFlexible hours$192k - $240k
Senior Software Engineer - Streaming Platform ClientData streams are mission-critical at Datadog... ...See our blog post.The Streaming Platform Client team sits at the heart of this ecosystem.... ...experience by providing exceptional support, technical documentation, and proactive troubleshooting...Work at officeWorldwide$99k - $145k
...5. Learn more at What You’ll Do: Support is a deep part of our culture here at Weights... ...user base Collaborate with the engineering and product team when troubleshooting... ...Empower Employees Deliver Best-in-Class Client Experiences Achieve More Together...Permanent employmentFull timeTemporary workCasual workWork at officeFlexible hoursWeekend work- ...are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America's largest banks, families, and... ...all departments as we scale. The Role: As an IT Support Engineer , you'll play a key role in ensuring seamless IT operations...Full timeWork at officeRelocation
- ...We are seeking an IT Support contractor who will serve as the primary provider of IT support to users throughout our global enterprise... ...troubleshooting techniques. Excellent communication, presentation, and client-facing skills. Demonstrated responsiveness, resourcefulness,...For contractors
$100k - $150k
Hudson River Trading (HRT) is looking for an Electronic Trading Support Engineer to join our global Trade Operations (TradeOps) team in NYC.... ...)Excellent communication skills and enjoy interfacing with clients, both internal and externalIncredibly organized, with a high...Work at officeLocal areaImmediate startNight shift$182.8k - $247.3k
...growing!) learners around the world.About the role...As an Android engineer on our Application Stability and Performance team you’ll own... ..., and automated regression detectionServe as a bridge between Client Platform and Product feature teams, helping them understand and...Work experience placement- Interface Systems LLC is seeking a Level 2 Security Technical Support Analyst to join its Customer Support Organization. The role focuses... ...escalation, resolving complex issues, and maintaining strong client relationships. #J-18808-Ljbffr Interface Security Systems LLC
- ...the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London... ...and employee benefits. The Role As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading...
- We have following urgent role with our DIRECT client Title: Technical Support Engineer Location: Long Island City, NY Duration: 6+ Months Rate: Market Notes Resource will support desktop client migration onsite at the ELOQUII Long City Island NY office. Job Description...Work at office
$80k - $100k
As a Technical Support Engineer at Flow Traders, you will be responsible for the troubleshooting, maintenance, and uptime of our office-based IT systems. This includes workstations, thin clients, virtual machines, laptops, TVs, and printers. A typical day for a Technical...Work at office- About the job Technical Support Engineer Location: Remote United States Job Type: Full-time Compensation: Competitive salary + Benefits... ...Troubleshooting Serve as the first point of contact for engineers, clients, and field teams facing technical issues. Diagnose and...Full timeRemote workFlexible hours
$79.5k - $106k
...healthier people through digital solutions to support clinical trials. Celebrating over 25... ...About the Team : The Technical Support Engineer is a technical expert who acts as the... ...solutions and communicate status updates to clients Experience using Incident Management and...Temporary workWork at officeRemote workFlexible hours- ...With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits,... ...\'s Information Technology (IT) department is seeking an IT Support Engineer who will be responsible for timely delivery of quality technical...Casual workWork at officeRemote work
- ...ability to anticipate, recognize, and resolve technical (hardware, software, ISP, application or operational) problems. 2nd tier support for clients and associates; escalation contact for internal associates and clients. Answer incoming client inquiries - phone calls,...Work at officeMonday to FridayFlexible hours
- Client Experience Migration Technical Support Representative Client Experience Migration Technical Support Representative ensures the delivery of superior... ..., client WAN, program and project managers and engineering. Communicate effectively with stakeholders to ensure...Weekend workAfternoon shiftEarly shift
- Sureify is seeking an organized Technical Support Analyst to join the Client Support Services team. This role sits at the intersection of client support... ...and operations. You will bridge client descriptions and engineers, ensuring clear, actionable tickets and timely...
- ...that offers strategic talent solutions to our clients world-wide. Our client is a global... ...services that improve everyday life while supporting businesses, communities, and economies worldwide. Position: Support Engineer II Location: New York 10001 Duration: 3 Months...Temporary workWork experience placementRemote workWorldwideFlexible hoursShift workWeekend work
- ...Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms... ...countries, headquartered in New York City. We are hiring a Support Engineer to join our API Support team. This is a hands-on, high-...Permanent employmentFull timeContract workFor contractorsFor subcontractorWork at officeRemote workFlexible hours3 days per week
$120k - $150k
...day. Lunch on us, and benefits built to support the best work of your career. The people... ...code, about life. Rong Ye Software Engineering I get to work alongside people who genuinely... ...day. We bring the same urgency our clients bring to their clients, and they feel it...Full timeTemporary workWork at officeImmediate startFlexible hoursNight shiftDay shift- ...Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience... ...security updates Provide onsite support and installations to clients when necessary Provide helpdesk support including...Full timeRemote work
- ...Service Desk Engineer (Onsite Client Support) Location: New York City Metro Area Schedule: Monday-Friday | Full-Time Department: Managed Services About LincolnIT LincolnIT is a leading Managed Services Provider (MSP) delivering technology solutions and...Full timeWork at officeRelocationMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Support Engineer. Be the first to apply!
- system support engineer New York, NY
- software support engineer New York, NY
- junior application support engineer New York, NY
- IT software engineer New York, NY
- application support developer New York, NY
- senior IT engineer New York, NY
- IT support engineer New York, NY
- IT network engineer New York, NY
- implementation support engineer New York, NY
- software technical support engineer New York, NY


