Head of Support Operations & Systems (Hybrid NYC)
Kaizenlabs
Kaizenlabs is seeking an experienced operations manager for their customer support team in New York City. You'll build the support function from the ground up, moving from reactive firefighting to strategic design. The ideal candidate has deep experience in customer support operations, excellent metrics management skills, and is familiar with AI-powered support tools. The role requires designing scalable workflows, managing escalation paths, and improving support metrics. Kaizenlabs offers competitive benefits, including comprehensive health insurance, generous parental leave, and unlimited PTO. #J-18808-Ljbffr Kaizenlabs
Vacancy posted 5 days ago
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