Customer Service Representative

Customer Service Representative Jobs in New York, NY Customer Service Representative Job Description Responsibilities: Respond to client inquiries regarding insurance policies and coverage details Assist customers with service requests, including policy updates and changes Provide support for general account management and maintain accurate client records Explain insurance products such as General Liability, Workers Compensation, and Commercial policies in a clear manner Process endorsements, renewals, cancellations, and policy modifications Handle billing questions and assist with payment-related concerns Guide clients through basic claims processes and direct them to the appropriate departments Ensure all customer interactions are handled professionally and in a timely manner Collaborate with internal teams to resolve client issues efficiently Maintain compliance with company policies and insurance regulations Qualifications: Strong verbal and written communication skills Customer-focused attitude with excellent interpersonal skills Basic understanding of insurance products (General Liability, Workers Compensation, Commercial policies) Detail-oriented with strong organizational skills Ability to manage multiple tasks and work in a fast-paced environment Problem-solving skills with the ability to handle client concerns effectively Basic computer proficiency and ability to work with CRM or insurance systems Prior experience in customer service or insurance (preferred but not mandatory) Ability to learn quickly and adapt to company processes and systems Expected Salary Range Min $ /Year Max $ /Year Max salary value be greater than Min salary. #J-18808-Ljbffr Sulekha.com New Media Pvt Ltd