Head of Customer Service
Confidential
Head of Customer Service
About the Company
Influential venture capital firm
Industry
Retail
Type
Privately Held
Founded
2024
Employees
1-10
About the Role
The Company is seeking a Head of Customer Service to lead and elevate the CS function. This role is pivotal in maintaining the company's commitment to providing a fast, accurate, and scalable customer service experience. The successful candidate will be responsible for team leadership, setting and achieving performance standards, and owning the end-to-end customer service operations. This includes managing the primary helpdesk platform, investigating and resolving issues related to refunds, disputes, and negative reviews, and driving the implementation of macros, SOPs, and AI to enhance the customer experience. The Head of Customer Service will also be expected to report directly to the Founder/CEO, surfacing real problems with actionable recommendations, and translating operational signals into business decisions. Applicants for the Head of Customer Service position at the company should have a minimum of 3 years' experience in a similar role within a consumer brand, with a proven track record of managing teams of 15 or more agents. Deep experience in DTC email-driven customer support, particularly with a focus on operational rigor, is essential. The role requires a hands-on approach, with the candidate expected to be directly involved in the day-to-day operations, including reading tickets, and auditing team performance. Strong leadership skills, the ability to provide direct and constructive feedback, and a passion for both customer experience and business pragmatism are key attributes. The ideal candidate will have experience in a regulated consumer brand, subscription CS, and a background in working with US-based companies and customer bases.
Hiring Manager Title
Founder / CEO
Functions
- Operations
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Head of Customer Service in Denver, CO vacancy
$1,666 per week
Director of Rehab Location: Aurora, CO Agency: TalentBurst Inc. Pay: $1,666 per week Shift Information: Nights - 3 days x 12 hours Contract Duration: 13 Weeks Start Date: 7/27/2026 About the Position TRAVEL - RN - Rehab (697) - HCA HealthONE...SuggestedFull timeContract workLocal areaFlexible hoursShift workNight shiftDay shiftTalentBurst Inc.
Aurora, CO1 day ago- ...orchestrating large teams that deliver MarTech and Data solutions and services for one or more of our Healthcare enterprise clients. Client... ...create and implement a plan to achieve project goals tied to customer business outcomes.Actively work to streamline engagement...SuggestedContract workTemporary workFreelanceLocal areaFlexible hours
$93k - $171.3k
...for contract administration activities supporting strategic enterprise contract vehicles across Deloitte’s Government and Public Services practice. This role will work directly with Contracts professionals, Project Engagement Leadership, Enabling Solutions points of contact...SuggestedContract work$66k - $77k
Manager of Client Experience We are currently looking for a Manager of Client Experience to join us. In This Role, You Can Expect To Take On Project orchestration: Work closely with team members across the agency (expression, strategy, insights, experience, etc.) to guide...SuggestedMonigle
Denver, CO3 days ago$25 - $26.5 per hour
...team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth. Customer Care Coach Role We’re hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments...SuggestedHourly payFull timeWork experience placementSerenity Healthcare, LLC
Lakewood, CO4 days ago$100k - $175k
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and... ...About the RoleProvides financial product support services with a customer-focused approach. Provides proactive and innovative solutions...Ongoing contractFull timeWork at office$150k - $187k
Associate Director, PBM Client Services - Hybrid (Denver, CO) HealthCare Support is seeking an Associate Director, PBM Client Services to be part of an Enterprise Health Technology company, giving health plans a better way to manage pharmacy and medical benefit administration...Work at officeLocal areaImmediate startRemote workMonday to Friday$88.9k - $155.5k
...Vizient Pharmacy Program in alignment with each client’s master services agreement. You will drive implementation strategy, ensure... ...alignment, and validation of pricing eligibility.Develop and execute customized implementation strategies and timelines that align with client...Full timeContract work$170k - $264k
Division:PharmaceuticalProject Location(s):Greenville, SC 29601 USAMinimum Years Experience:Travel Involved:100%Job Type:RegularJob Classification:ExperiencedEducation:Job Family:ConstructionCompensation:Salaried Exempt*** This position is for a full time traveling assignment...Permanent employmentFull timeTemporary workFor contractorsFor subcontractorFlexible hours$140k - $180k
...management to align project goals and execution strategies- Build and develop strong teams while delivering quality output, meeting customer expectations, managing scope, and staying on schedule and within budget- Drive division profitability through effective project...Daily paidFor contractorsLocal areaWork from home- ...properties in most major markets! Our team is passionate about providing exceptional service to our residents and communities. If you're a hardworking, detail-oriented, and customer-focused professional, we want you to join us!Job DescriptionOur Traveling Service Operations...Temporary workLocal area
$170k - $215k
...you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive,...Full timeTemporary workLocal areaRemote work$1,671 per week
Registered Nurse (RN) | Nurse Manager Location: Aurora, CO Agency: Prime Staffing Pay: $1,671 per week Shift Information: Nights - 3 days x 12 hours Contract Duration: 13 Weeks Start Date: 9/7/2026 About the Position ID: 64314361 Shift...Full timeContract workLocal areaShift workNight shiftDay shiftPrime Staffing
Aurora, CO1 day ago$1,671 per week
...clients and candidates, their needs, and preferences, to ensure that each placement is a success. We offer a wide range of staffing services including temporary, temp-to-perm, and direct hire placements. Our extensive network of qualified candidates includes nurses,...Permanent employmentFull timeContract workTemporary workLocal areaShift workNight shiftTravelNurseSource
Aurora, CO1 day ago- Job Summary:Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other...Private practiceWork at office
$98.5k - $164k
...multiple client relationships and engagements simultaneously.Monitor deadlines, budgets, and deliverables to ensure timely and efficient service.Participate in business development efforts and identify opportunities to expand services with existing clients.Leadership &...Full timeWork at officeLocal areaRemote workFlexible hours$175k - $225k
...construction, and controls to deliver integrated DB/EPC solutions.Participate in go/no‑go reviews, pipeline governance, forecasting, and customer relationship management (CRM) discipline to support predictable growth and backlog health.Serve as executive sponsor through...Full timeFlexible hours$75.9k - $156.1k
...management to establish mutually beneficial partnerships, with service quality and reliability as key performance measures alongside cost... ...tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe...Full timeTemporary workWork at officeLocal areaWorldwide$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Westminster, CO13 hours ago- ...A leading service provider in Denver is seeking an experienced Service Manager. The role involves managing client relationships, ensuring customer satisfaction, and overseeing small service projects. Candidates should have a background in sales and preferably in HVAC/...
Apollo Inc
Denver, CO4 hours ago - Managing Director, Private Equity Client Coverage About the Company Prominent strategic advisory consultancy Industry Management Consulting Type Privately Held About the Role The Company is in search of a Director/Managing Director for...
Confidential
Denver, CO4 days ago $1,595 - $1,782 per week
Registered Nurse (RN) | Case Manager Location: Englewood, CO Agency: Prime Time Healthcare Pay: $1,595 to $1,782 per week Shift Information: Rotating - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Role: Prime...Full timeContract workImmediate startShift workRotating shiftPrime Time Healthcare
Englewood, CO1 day ago$1,595 - $1,782 per week
...employees an agency that puts their needs and goals first! With over 18 years of recruiting expertise, we pride ourselves on customer service and employee retention. So you are not just a number when working with us. You are part of the Prime Time Healthcare Team....Full timeContract workTemporary workPart timeImmediate startShift workRotating shiftTravelNurseSource
Englewood, CO1 day ago$100k - $350k
...about our company, our rewards and see how Century Group is not just different, it's better. Associate Director of Client Services Role Summary: In this role, you will focus on the interim and project services practice side. This role is...Interim roleWork at officeLocal areaCentury Group
Denver, CO2 days ago- Remote in United States of America: DenverAccount ManagementapplyEPAM is seeking a Director, Client Partner to expand and deepen our relationships across the Denver market by championing long-term client success, convening the right teams to co-create new value, and nurturing...Remote work
- ...7+ years of experience with a Master of Science Degree in Electrical EngineeringApplicants selected must be willing to travel to customer sites. Travel up to 100% may be required. Certifications: Engineer-in-Training (EIT/FE) Preferred but not required: Professional Engineer...For contractors
- Position Summary The Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care Representative and will ensure exemplary customer service is provided to customers...Work experience placementWork at officeLocal areaFlexible hours
$110.4k - $138k
...comprehensive suite of solutions for employers and health plans, including: Judi Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health , which offers full-service health benefit...Local areaFlexible hours$103k - $120k
...as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Director Client Services Are you looking for an... ...problems for some of the world’s best brands? Deliver innovative customer-facing solutions to clients who represent virtually every...Contract workLocal areaFlexible hours$191.25k - $225k
...firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has...Temporary workWork at officeLocal areaHome officeMonday to FridayFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Service. Be the first to apply!
Related searches
- director client management Denver, CO
- director of client services Denver, CO
- customer care manager Denver, CO
- contact centre manager Denver, CO
- director of customer service Denver, CO
- manager customer service Denver, CO
- airline customer Denver, CO
- customer engineer Denver, CO
- customer retention Denver, CO
- customer project program manager Denver, CO