Service Manager

Position Service Manager – Sunstate Equipment Co.: Location Oakland, CA. Salary Range: $95,000 - $125,000, dependent on experience. Hours: Monday–Friday, 6:00 AM–4:00 PM (40 HR/Week; OT may be required based on business needs). Responsibilities Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed. Develop both strategic and tactical plans to achieve established goals effectively. Establish a partnership with Sales and Operations teams to coordinate timelines to fulfill rental contract obligations and achieve commitments. Lead continuous improvement efforts across all service performance metrics. Guide the team in meeting performance, productivity, and efficiency standards. Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes. Ensure that all shop activities comply with relevant safety regulations and standards, including providing safety training, implementing safety protocols, and maintaining a safe work environment. Delegate and direct service tasks to technicians while monitoring progress. Demonstrate engaged leadership through behavioral coaching and mentorship. Conduct interviews to identify and select top talent by assessing candidates’ skills, experience, and alignment with operational requirements. Conduct performance evaluations and provide immediate coaching and guidance for performance improvement. Oversee productivity and manage scheduling of team members to optimize efficiency; analyze metrics to identify improvement opportunities and recommend viable solutions. Conduct audits of records to ensure accuracy and quality standards in equipment maintenance and repair, including field service paperwork and work orders. Position Requirements Minimum 2 years’ experience leading others, either formally or informally. 3-5 years of management-level experience in shop and service management; experience within the construction equipment rental industry is preferred. Previous service/maintenance experience preferred. Strong leadership, organizational, and time-management skills, with the ability to work independently. Strong communication skills, including active listening and clear leadership communication to motivate and guide others. Consistently adhere to safety policies, procedures, and guidelines. Demonstrated strategic mindset in developing short-term and long-term plans to optimize results. Safe working knowledge of shop tools and equipment. Adaptability to thrive in a fast-paced, continuously improving environment within a growing company. Equal Opportunity Employer. A Drug Free Workplace and participates in E-Verify. #J-18808-Ljbffr