TikTok Shop - Content Governance Policy Program Manager

TikTok Shop - Content Governance Policy Program Manager Location: Seattle Employment Type: Regular Job Code: A144486 Responsibilities Identify and analyse platform content risk trends, establish risk prioritisation, and translate insights into actionable policy responses. Design enforcement frameworks (including severity tiering, escalation paths, and moderator tools) to ensure consistent and proportionate compliance. Build core content quality standards focused on integrity, trust, and quality. Oversee policy implementation for overseas e-commerce, ensuring operational readiness across moderation, product, and business teams. Drive alignment of policy standards across regional markets, balancing global consistency with regulations and cultural context. Continuously evaluate existing policies, identify gaps and edge cases, and lead execution of optimisation plans. Collaborate with business operations to assess the commercial impact of policy decisions. Qualifications Minimum Qualifications: Bachelor's degree or above. Demonstrated experience in content policy development, with preference for backgrounds in e‑commerce integrity, Trust and Safety, or social media platform governance. Experience designing tiered or structured enforcement frameworks, with the ability to translate policy intent into operational moderator guidance. Strong stakeholder management skills, with the ability to work cross‑functionally across Policy, Product, Legal, and Operations in a complex, fast‑paced environment. Ability to independently conduct data analysis to support policy decisions, including querying datasets and building reporting frameworks. Experience working with or alongside Trust and Safety, Legal, or Product teams in a cross‑functional capacity. Preferred Qualifications: Familiarity with e‑commerce platforms, online marketplaces, or social media content ecosystems. Job Information The base salary range for this position in the selected city is $88,920 - $159,600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits Employees have day‑one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; Exercising sound judgment. #J-18808-Ljbffr TikTok