Telecom and Network Technician at Wahington DC

We are seeking a highly experienced Technical SME to oversee endpoint management, asset lifecycle, and telecommunications infrastructure. This role serves as a key administrator for critical IT platforms and provides high-level technical support, ensuring system reliability, compliance, and seamless integration across our enterprise environment. Key Responsibilities Platform Administration: Manage Kaseya for endpoint monitoring, policy deployment, and health maintenance. Administer Microsoft Intune for MDM/MAM, app deployment, and security compliance (encryption, remote wipe, conditional access). Orchestrate Oomnitza integrations with IT systems for streamlined asset tracking and reporting. Telecom & Infrastructure Support: Install, configure, and maintain Avaya phone systems and infrastructure. Troubleshoot analog/digital fax lines and coordinate with telecom carriers to resolve outages. Manage "Moves, Adds, and Changes" (MACs) for staff extensions. Qmatic System Support: Troubleshoot Qmatic endpoints (printers, signage, AV displays) and ensure LAN/WAN integration. Technical Operations & Support: Serve as the primary point of contact for endpoint issues, hardware deployment, imaging, and system performance monitoring. Reporting & Documentation: Maintain comprehensive documentation for configurations, workflows, and troubleshooting. Generate metrics on system uptime, ticket resolution, asset data accuracy, and policy compliance. Required Qualifications Experience: Minimum of 10 years in IT asset management and network support in a Technical SME or similar capacity. Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Technical Expertise: Deep knowledge of IT asset management principles (compliance, lifecycle management, IAITAM best practices). Proven leadership in driving IT initiatives and projects. Strong analytical capabilities to interpret data and deliver actionable insights. Preferred Certifications: IAITAM Certified Asset Management Professional (CAMP), Microsoft Certified: Modern Desktop Administrator Associate. #J-18808-Ljbffr vTech Solution