Support Engineer

Job# 3037314 Enterprise IT Support / Desktop Support (3-4+ Years) Advanced troubleshooting of macOS and Windows devices. Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications. Ability to independently resolve end‑user issues in a corporate environment. Executive Support & Workplace Technology (3+ Years) Experience providing white‑glove support to senior leadership and executives. Supporting Microsoft 365, collaboration tools, identity and access management (Okta, Entra ID / Azure AD), and modern workplace technologies. Strong communication skills and ability to operate in high‑visibility situations. Audio Visual (AV) & Conference Room Support (2-3+ Years) Hands‑on experience supporting Microsoft Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all‑hands spaces. Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology. Experience supporting executive meetings, customer presentations, and live events. Key Responsibilities Serve as the primary onsite IT support resource for employees within the office. Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions. Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems. Install, configure, test, maintain, and support hardware, software, and peripheral devices. Provision, deploy, and support Mac andWindows endpoints, mobile devices, and accessories. Support user account access, identity management, and SaaS applications. Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues. Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations. Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues. Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery. Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management. Create and maintain technical documentation and knowledge base articles. Audio Visual (AV) & Event Support Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all‑hands spaces. Support and troubleshoot Microsoft Teams Rooms, Zoom Rooms, and related collaboration technologies. Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences. Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment. Perform proactive room readiness checks and testing prior to meetings and events. Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs. Required Qualifications Associate degree in a computer‑related field or equivalent technical training and experience. 3–4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments. Experience working independently as a primary or sole onsite IT support resource. Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies. Experience supporting macOS and Windows environments. Experience supporting Microsoft 365, Google Workspace, and common SaaS applications. Familiarity with identity and access management platforms such as Okta, Microsoft Entra ID (Azure AD), or similar technologies. Experience providing executive‑level or white‑glove support. Strong verbal and written communication skills. Excellent customer service, interpersonal, and problem‑solving skills. Ability to prioritize workload, manage time effectively, and operate with minimal supervision. Preferred Qualifications Experience supporting Microsoft Teams Rooms, Zoom Rooms, or similar conference room technologies. Hands‑on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments. Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools. Experience supporting live events, executive briefings, and company‑wide presentations. Knowledge of asset management and inventory management platforms. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at View phone number on click.appcast.io. #J-18808-Ljbffr