Account Manager
KCG
Job Description
Job Description
We're partnering with a well-established precision manufacturing company that is seeking a Customer Account Manager to become the primary point of contact for key customer accounts. This is an excellent opportunity for someone who enjoys building relationships, coordinating with multiple departments, and ensuring customers receive exceptional service from order entry through delivery.
This role is ideal for someone with experience supporting customers in a manufacturing, aerospace, industrial, or technical environment who thrives in a fast-paced setting and enjoys wearing multiple hats.
What You'll Do
- Serve as the primary contact for assigned customer accounts.
- Manage customer purchase orders from entry through shipment using an ERP/MRP system.
- Coordinate with production, purchasing, planning, and shipping to ensure on-time delivery.
- Monitor order status, communicate updates, and proactively resolve issues.
- Process order changes, expedites, and schedule revisions.
- Maintain customer portals and ensure order information is accurate and up to date.
- Build strong relationships with customers while providing outstanding service.
- Support continuous process improvements and help maintain excellent delivery performance.
What We're Looking For
- 3+ years of experience in customer service, account management, inside sales, customer success, or order management.
- Manufacturing, aerospace, industrial, distribution, or engineering environment preferred.
- Experience using ERP/MRP systems such as SAP, Oracle, Epicor, NetSuite, Infor, or similar.
- Strong Microsoft Excel and Outlook skills.
- Excellent communication, organization, and follow-through.
- Ability to manage multiple priorities while maintaining exceptional attention to detail.
Preferred Experience
- Experience supporting technical or manufacturing customers.
- Familiarity with customer portals and order management systems.
- Understanding of supply chain, production planning, or procurement is a plus.
Company Description
KCG is a recruiting firm specializing in direct hire and contract roles within multiple industries and specialities.
Company Description
KCG is a recruiting firm specializing in direct hire and contract roles within multiple industries and specialities.
Vacancy posted 9 days ago
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