Learning and Development Manager

POSITION: Manager, Training & Development REPORTS TO: Head of Training & Development FLSA: Exempt LOCATION: NewYork, NY (hybrid) OVERVIEW: This position is responsible for driving the Training and Development strategies for Kering Beauté. The role serves as a Training and Development partner for the NYO and Field Sales Team, developing content and innovatively resolving training gaps for our brands, meeting internal and external client needs, and influencing key stakeholders to drive buy‑in and alignment between departments. Competitive salary: $88,000 – $110,000 per year, plus benefits including medical, dental, vision, 401(k), paid time off, employee discounts, and more. We are an Equal Opportunity Employer. We welcome and consider applications from all qualified candidates, regardless of gender, age, nationality, culture, religious beliefs, or sexual orientation. PROJECT MANAGEMENT Maintains and ideates strategies for The Creed Academy, the Creed digital learning platform, to consistently increase effective mobile knowledge transfer to all Creed team members. Utilizes the company Project Management system, WRIKE, to manage and track all projects, appropriately collaborating with other departments, and moving projects to completion. Leads and maintains the administrative tasks for designated projects, including all team meeting notes. Clearly organizes, communicates, and drives each product to timely and successful completion. EDUCATION Supports creation and maintenance of T&D materials (concept to execution), including product knowledge, brand history, and brand selling ceremony. Develops effective training tools with a focus on end users and brand standards. Supports NYC office trainings including brand and new product launch trainings. Consistently builds fragrance expertise and is the go‑to resource for ingredient and product knowledge. CUSTOMER FOCUS Consistently focuses on meeting internal and external customer expectations. Supports driving the branded Customer Experience standards in all areas. Makes the Customer Experience a part of all training development and execution. COLLABORATION Strong cross‑functional collaboration, ensuring new product launch and T&D programs are effectively executed. Builds strong relationships with all NYO and Field partners to positively influence others and ensure T&D is positively represented in all aspects of the brand. Collaborates with all business partners to maintain and build on product knowledge and Customer Experience protocol in the retail channel. FACILITATION SKILLS Effective facilitation in a variety of settings and able to flex midstream if needed. Actively participates in National Sales Meetings, Launch Seminars, NYO learning sessions, and other meetings to support high performance results. STRATEGY Works with the VP and Head of Training and Development to develop, execute, and support Training and Development strategies for all Kering Beauté Americas brands. Supports consistent review and process/program improvements in Training and Development areas and proactively surfaces areas of improvement. CULTURE Embodies the firm’s vision to inspire clients through beauty innovations and the narrative of luxury while championing company practices and culture. Promotes and cultivates company and brand awareness with external partners. CORE REQUIREMENTS Bachelor’s Degree required. 3‑5 years of relevant experience in Training in the Beauty and/or Luxury industry (experience in fragrance preferred). Full understanding of effective education and training program practices with knowledge of competitive products/markets and best sales practices. Previous ownership and development of effective training programs required; creation of e‑learning modules preferred. Excellent communication skills. Technically proficient, including Microsoft Word, Excel, PowerPoint, and Outlook. Innovative and strategic thinker with a creative approach to business. Excellent writing, presentation, interpersonal, and customer service skills. Strong attention to detail, organizational skills, and follow‑up. Team player who excels in collaborative work and thinking. Maintains a professional and confident demeanor, and exhibits patience when faced with reluctance. Ability to analyze the business and identify new functional growth opportunities. Good influencing skills with strong negotiating acumen with clients. Possesses leadership qualities and the ability to manage and motivate a team. Skilled at organizing, prioritizing, and managing multiple projects. Ability to work in an entrepreneurial, fast‑paced environment while being adaptable to change. Comfortable working with a small team and willing to take on new challenges and opportunities as they arise. #J-18808-Ljbffr