Client Partner

About Coalfire Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U. S. and U. K. , and we support clients around the world. But that’s not who we are – that’s just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference. Position Summary This role requires a driven, forward-thinking individual who will manage a select group of accounts, build strong relationships, and establish credibility as a trusted advisor. A Client Partner is empowered to manage and grow existing accounts by identifying strategic business opportunities within existing client relationships to expand on existing services offered, with a focus on adding value to the customer through every engagement. The role will also be responsible for renewals of recurring business and working with sales to support the renewal process. The individual will also work with the sales team and CxO advisors to build account plans and seek out new business within the account by identifying new contacts and parts of the business that Coalfire can support for their cybersecurity needs. A Client Partner is a trusted cybersecurity partner to Coalfire customers, providing our portfolio of cybersecurity services to meet customer needs.

This role will use a deep understanding of the customer's business and the services and offerings Coalfire can leverage to support the customer's cybersecurity needs. The individual will have strong acumen for building relationships and understanding the full scope of services and products offered at Coalfire and use high-trust client relationships to achieve or exceed their revenue targets. This role will manage client relationships and escalations along with leading a team of consultants or managers. This role will work closely with project managers, directors, and other delivery team members to effectively manage project timelines and deliverables. \n What You'll Do - Own the overall strategy, health, and performance of a select group of strategic accounts, connecting client priorities, relationship plans, renewal milestones, growth opportunities, delivery health, and financial performance. - Build trusted, multi-threaded relationships across client organizations, including executive sponsors, economic buyers, technical stakeholders, and other key influencers. - Develop and maintain strategic account plans that align Coalfire’s full portfolio of services to the client’s business, cybersecurity, and compliance needs. - Lead account planning sessions, client business reviews, and QBRs, translating account priorities into a clear executive narrative, actionable commitments, and measurable outcomes. - Own the renewal strategy and posture for recurring business, partnering with Renewal Specialists, Business Operations, and the Account Executive to maintain visibility, reduce risk, and support timely commercial decisions. - Identify opportunities to expand relationships into new buying centers, service lines, and areas of client need; connect those opportunities to client value rather than selling for its own sake. - Partner with the Account Executive on expansion strategy, qualification, solutioning, and commercial alignment while maintaining one coordinated client narrative. - Maintain account-level accountability for revenue growth, retention, margin, pipeline contribution, and delivery economics. - Make sound account-level trade-offs involving resource allocation, staffing fit, scope changes, pricing, credits, service recovery, and other commercial or relationship considerations.