Senior Business Transformation Manager

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GENERAL FUNCTION

Partners with executive management and cross-functional leaders across Operations, Information Technology, and Lines of Business to identify, prioritize, and execute strategic initiatives that deliver measurable business outcomes and enterprise value. Leads the development of strategy, business objectives, program structures, future-state process design, and value realization frameworks. Oversees and drives execution of multiple complex transformation initiatives, ensuring alignment with enterprise priorities and customer experience goals. Directly influences leaders across the organization to reimagine and redesign business processes and operating models. Operates with a high level of autonomy and accountability for delivery, outcomes, and stakeholder alignment. Ensures strong risk management practices by identifying, assessing, managing, and reporting risks in alignment with organizational standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead implementation of strategic transformation initiatives aligned to corporate vision.
• Partner with executive sponsors to define initiatives, including objectives, scope, epics, features, resources, budgets, timelines, and risks.
• Oversee delivery of multiple concurrent initiatives, ensuring outcomes are achieved within budget and timelines.
• Drive program governance, communication, risk management, and issue resolution across workstreams.
• Influence cross-functional alignment and decision-making across business, operations, and technology teams.
• Ensure initiatives deliver measurable value and sustainable outcomes.
• Cultivate a culture of collaboration, accountability, and continuous improvement.
• Lead integration of Lean Six Sigma and product lifecycle management into operating models.
• Guide change management strategy and execution to ensure adoption and value realization.
• Coach and mentor managers and team members to build organizational capability.

SUPERVISORY RESPONSIBILITIES

May oversee project resources or junior team members; provides mentorship, coaching, and performance guidance as appropriate.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Bachelor's degree in related field required; Master’s degree preferred.
• 8–10+ years of relevant business experience with significant transformation leadership.
• Demonstrated experience leading complex, cross-functional transformation programs.
• Strong ability to influence executive stakeholders and drive alignment.
• Advanced strategic thinking, business acumen, and problem-solving capability.
• Excellent written and verbal communication skills, including executive presentation experience.
• Strong leadership, facilitation, negotiation, and conflict resolution skills.
• Experience operating effectively within a matrixed organization.
• Proficiency in Microsoft Office tools.
• Lean Six Sigma or equivalent experience strongly preferred.

Senior Business Transformation Manager At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.