Operations Manager - SM Tire

Job Description

Job Description

Company Profile:  

SM Tire, founded in 1946, has delivered tire and automotive services to the CA Central Coast region since. Our multi-location business has always focused on building strong customer relationships and providing the highest quality of workmanship on each and every vehicle we service. In addition, we operate a dedicated Bandag Retread plant in Santa Maria, CA, providing factory-quality tire retreading, together with 24/7 mobile commercial road services.

Job Summary:  

Operational Oversight:  

Oversee daily operations throughout all locations, to ensure consistent service quality and productivity;

Implement and maintain company policies, standard operating procedures and performance standards;

Monitor workflow, facility organization and customer service levels, to optimize operations;

Travel between all locations regularly to ensure operational excellence. 

Staff Leadership & Development:  

Supervise, train and support location Managers and Technicians, to foster a high-performing, team-oriented culture;

Conduct regular performance reviews, coaching sessions and training programs, to enhance staff capabilities;

Ensure adherence to labor laws, scheduling and staffing requirements. 

Customer Service & Quality Assurance:  

Maintain optimum customer service satisfaction levels, by addressing escalated issues and ensuring prompt resolutions;

Enforce quality control measures for parts, installation, repairs, follow-up and related services;

Monitor customer feedback and implement improvements to enhance overall customer experience. 

Financial & Inventory Management:  

Manage budgets, cost controls and profitability targets for each location;

Analyze financial performance and identify areas for improvement or cost savings;

Oversee inventory levels, product orders and vendor relationships, to ensure optimal stock and minimize waste. 

Safety & Compliance:  

Ensure all locations comply with OSHA and environmental safety standards;

Maintain proper documentation for equipment maintenance, safety training and certifications;

Promote a culture of safety awareness and accountability. 

Strategic & Continuous Improvement:  

Identify opportunities for operational efficiency, process improvement and growth;

Collaborate with leadership to set performance goals, KPIs and strategic objectives;

Lead special projects / initiatives, to improve operational capabilities. 

Qualifications:  

At least 5 years of operational leadership experience, preferably within the automotive or tire industries;

Bachelor’s degree in Business Administration, Operations Management, or related field preferred; or equivalent experience in a similar role considered;

Proven, successful experience managing multiple locations and large teams;

Astute leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills;

Exceptional oral and written communication and interpersonal skills;

Proficient with POS systems, scheduling software and the Microsoft Office suite of products;

Working knowledge of automotive-related service, repair and product sales, procedures and inventory management systems;

Ability to lift 40 pounds in weight

Possess a valid CA driver’s license, with a clean and insurance driving record, with a copy of H6 driving record, required;

Ability to pass a drug test and pre-employment physical required. 

Compensation:

$100K base salary for this full-time, exempt position. 

Benefits:

6 paid public holidays annually;

Paid vacation which begins accruing after 6 months of employment;

40 hours of standard CA annual paid sick time, which begins accruing on start date;

401(K) with annual company match; eligibility of which to enroll is on the 1st of the month following 60 days of employment;

Medical, dental, vision insurance coverage offered for employee;

Life insurance. 

Working Hours:

8:00AM – 6:00PM, Monday – Friday, with weekends, as necessary, for managerial oversight. 

Location:

Santa Maria, CA; travel between all facilities regularly