Office Assistant

Job Description

Job Description

TruBlue Home Ally – Knoxville, TN
Remote Position with Potential for In-Office Work in the Future

What We Provide

• Regular, consistent work hours

• Flexible scheduling

• Remote work with the possibility of transitioning to an office setting in the future

• Additional Benefits

• Paid vacation*

• TruBlue t-shirts, polos, and other company gear

• Strong support from ownership and management

*Benefits available after 6-month anniversary.

About TruBlue Home Ally

TruBlue Home Ally is a home service company dedicated to helping homeowners maintain safe, comfortable, and well-maintained homes. We provide professional handyman services, home maintenance, home assessments, and aging-in-place solutions.

Our mission is simple: help busy adults and seniors protect their homes, maintain their independence, and have a trusted Home Ally they can call when something needs to be done.

As we launch and grow our Knoxville-area operations, we are looking for an experienced Office Manager/Administrator who can help keep our customers, technicians, schedules, and day-to-day operations organized.

Responsibilities

The Office Manager/Administrator will be responsible for:

• Communicating with customers by phone, text, and email

• Scheduling appointments for estimates and potential customers

• Scheduling approved jobs based on technician and staffing availability

• Coordinating communication between customers, technicians, and management

• Tracking employee hours by job

• Tracking materials and purchases associated with each project

• Assisting management with invoicing once projects are completed

• Assisting estimators with locating materials and researching pricing

• Maintaining inventory of marketing materials, literature, and company supplies

• Assisting with social media accounts and email communication with customers and prospects

• Helping organize and improve office processes as the company grows

• Handling last-minute schedule changes, cancellations, call-outs, and other day-to-day operational needs

What We Value

FAMILY – We believe people come first. We want our customers and team members to feel like they are part of the TruBlue family.

INTEGRITY – We treat people with respect, communicate openly, and do what we say we are going to do.

TRUST – Trust is earned through reliability, honesty, and follow-through.

QUALITY – We take pride in our work and strive to provide an excellent experience from the first phone call through the completion of the job.

What We're Looking For

The ideal candidate will have:

• Previous office management, administrative, scheduling, or customer service experience

• Excellent computer skills, including Microsoft Excel and Word

• Experience using CRM or scheduling platforms

• Strong knowledge of social media platforms, including Facebook and Nextdoor

• Excellent written and verbal communication skills

• Strong organizational and time-management skills

• The ability to efficiently schedule and coordinate a growing team of technicians

• The ability to stay organized when dealing with interruptions, cancellations, call-outs, and changing priorities

• A strong work ethic and willingness to take ownership of responsibilities

• Excellent customer service skills

• The ability to communicate professionally with customers of different ages and backgrounds

• The ability to work effectively with a diverse team

• A basic understanding of business efficiency, expenses, and profitability

• The ability to work independently in a remote environment

Qualified candidates must have a valid driver's license and reliable transportation. This position will initially be primarily remote, with the possibility of working from a Knoxville-area office in the future as the company grows.

We are actively interviewing for this position. If you're organized, dependable, great with customers, and excited about helping build a growing East Tennessee company, we'd love to hear from you.

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