Senior Manager, Trust Services & Operations

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.
Summary of the Job:
Senior Manager, Trust Services & Operations is responsible for overseeing all operational aspects of trust and wealth administration and fiduciary services. This role ensures the efficient, compliant, and high-quality delivery of trust and wealth services to clients while managing a team of trust operations professionals. The position requires deep knowledge of fiduciary regulations, trust governance best practices, and operational excellence in a highly regulated environment.

About This Role:
Trust Operations Program Ownership

Oversee day-to-day trust and wealth operations including account administration, asset management, account onboarding and fiduciary reporting

Develop and implement operational policies, procedures, and workflows to ensure efficient trust administration

Monitor service delivery standards and ensure timely completion of trust activities including account transactions, tax reporting, account deposits and distributions

Manage trust accounting processes, reconciliations, and financial reporting for fiduciary accounts

Lead initiatives to improve operational efficiency, reduce risk, and enhance client service delivery

Performance Measurement

Establish and monitor key performance indicators (KPIs) for trust operations including turnaround times, accuracy rates, and client satisfaction metrics

Analyze operational data to identify trends, risks, and opportunities for improvement

Prepare regular reports on operational performance, service levels, and team productivity for senior leadership

Implement quality assurance programs to ensure accuracy and completeness of trust administration activities

Track and report on regulatory examination findings and remediation efforts

Trust Operations Team Management

Provide coaching, mentoring, and performance feedback to team members

Conduct regular one-on-one meetings and team meetings to ensure alignment and communication

Manage workload distribution and resource allocation to meet service delivery commitments to scale for growth

Foster a culture of continuous improvement, accountability, and client focus

Identify training needs and coordinate professional development opportunities for team members

Participate in talent acquisition and onboarding of new trust operations staff

Compliance

Ensure all trust operations activities comply with OCC regulations, state fiduciary laws, and internal policies

Maintain current knowledge of regulatory requirements affecting trust operations and fiduciary services

Coordinate with Compliance and Legal teams on regulatory examinations, audits, and inquiries

Implement and monitor controls to mitigate operational and fiduciary risks

Oversee annual account reviews and ensure proper documentation of fiduciary decisions

Ensure proper handling of conflicts of interest, self-dealing prohibitions, and fiduciary duty requirements

Manage responses to regulatory findings and implement corrective action plans

Maintain appropriate records retention and documentation standards for trust accounts

Program Administration

Oversee trust accounting systems and technology platforms used for trust administration

Collaborate with IT and vendors on system enhancements, upgrades, and issue resolution

Manage operational budgets and control expenses within approved limits

Develop and maintain comprehensive procedure documentation and training materials

Lead or participate in special projects related to operational improvements, system implementations, or regulatory initiatives

Ensure business continuity planning and disaster recovery preparedness for trust operations

Manage vendor relationships for trust-related services

Collaboration and Stakeholder Engagement

Partner with Wealth Advisors, Trust Officers, and Relationship Managers to deliver exceptional client service

Collaborate with Legal, Compliance, First Line Risk, and Audit teams on fiduciary matters

Serve as subject matter expert on trust operations for internal stakeholders

Communicate operational updates, process changes, and service impacts to relevant parties

Participate in cross-functional projects and initiatives to support enterprise goals

Build strong working relationships across the organization to facilitate problem-solving and collaboration

Represent trust operations in meetings with senior leadership and regulatory examiners

Decision Making Authority

Approve operational procedures and workflow changes within trust operations

Make decisions on resource allocation, workload prioritization, and team assignments

Authorize routine trust transactions and distributions within established guidelines

Escalate complex fiduciary decisions, significant operational issues, and regulatory matters to Managing Director

Approve vendor selections and service agreements within delegated authority limits

Make hiring, performance management, and compensation recommendations for team members

Key Skills

Deep knowledge of operational processes; preferably in trust operation administration, fiduciary principles, and settlement processes

Strong understanding of OCC trust regulations and state fiduciary laws preferred

Proven leadership and people management skills with ability to develop high-performing teams

Excellent analytical and problem-solving abilities

Strong project management and organizational skills

Effective communication skills with ability to explain complex trust concepts to diverse audiences

Ability to manage multiple priorities in a fast-paced, regulated environment

Strong attention to detail and commitment to accuracy

Customer-focused mindset with dedication to service excellence

IND123#

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:
Compensation range (base pay): $83,355.00-$141,704.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA)/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability Insurance

Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

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