Foreign-Trade Zone (FTZ) Operations Administrator, Charlotte NC

The Company

John S. James Co. was founded in 1941 in the city of Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in the international freight forwarding and customs brokerage industries. Our founder’s initial vision, to provide unparalleled service to our customers, still resonates in our culture today. Our reputation for excellence is a direct result of our commitment to service and professionalism.

We are pleased to offer an attractive benefits package for all our valued team members, which includes comprehensive insurance (including health, dental, vision, and life), 401(k), and a progressive paid time-off plan.

Role

The FTZ Administrator will take ownership of client accounts, ensure work is completed on a daily basis, and be accountable for the compliance and accuracy of transactions under his/her responsibility. 

Responsibilities

• Process documentation required for foreign-trade zone operations and customs clearance in accordance with Customs regulations, with careful attention to detail
• Ensure adherence to any relevant governmental regulations (partner government agencies, tariffs, license requirements, etc.)
• Assist in researching zone inventory balance discrepancies as necessary
• Maintain paperwork according to document retention procedures and create detailed and complete notes as required for recordkeeping purposes
• Keep customers apprised of admission and entry statuses and issues in a professional and helpful manner
• Assist with FTZ related special projects as needed
• Ensure any and all issues with accounts and transactions are resolved timely
• Audit files in coordination with other members of the FTZ Services department
• Engage in continuous education opportunities provided by John S. James Co., including off-site seminars, webinars, or industry events
• Other tasks as directed by Manager

Qualifications

• Bachelor's Degree desired or equivalent education combined with practical experience in the field of import and foreign-trade zones.
• Minimum 3 years’ experience in customs brokerage and/or foreign-trade zone operations
• Customs Broker License, Certified Customs Specialist, and/or Certified Zone Specialist accreditation are preferred
• Excellent customer service skills
• Strong computer literacy (including MS Office and FTZ entry/admission filing software)
• Attention to detail
• Highly developed organizational and communications skills
• Strong ethical standards coupled with an understanding of the business implications of operational decisions