Staffing Specialist

Staffing Specialist

SYNERGY HomeCare is seeking a highly organized, customer-focused Staffing & Recruitment Specialist to handle the full caregiver staffing lifecycle from recruiting exceptional caregivers to successfully matching them with clients and ensuring ongoing staffing excellence.

This is much more than a recruiting role. You will support the entire staffing process, ensuring we attract, hire, onboard, schedule, retain, and support outstanding caregivers while delivering exceptional service to our clients and referral partners.

The ideal candidate is proactive, resourceful, thrives in a fast-paced environment, and enjoys building relationships with both caregivers and clients. Bilingual English/Spanish is strongly preferred.

This position offers a clear pathway into Operations Management, Workforce Management, Recruiting Leadership, or Business Development for high-performing team members.

Full-Cycle Recruitment (360° Hiring)

• Manage the complete caregiver recruitment process from sourcing through onboarding.
• Create and post engaging job advertisements across multiple recruiting platforms.
• Source candidates through Indeed, social media, referrals, job fairs, community organizations, and other recruitment channels.
• Screen resumes and applications.
• Conduct phone and virtual interviews.
• Coordinate interviews with leadership when required.
• Extend employment offers and coordinate pre-employment requirements.
• Maintain a strong pipeline of qualified caregivers for immediate and future staffing needs.
• Develop creative recruiting strategies to consistently meet hiring goals.

Staffing & Scheduling

• Match caregivers with clients based on skills, availability, personality, language, and geographic location.
• Coordinate and schedule new and existing client cases.
• Fill open shifts quickly while minimizing overtime and scheduling gaps.
• Manage schedule changes, call-outs, emergencies, and last-minute coverage.
• Communicate scheduling updates professionally with caregivers and clients.
• Monitor caregiver availability and utilization to maximize efficiency.

Caregiver Onboarding & Compliance

• Coordinate new hire onboarding from acceptance through first shift.
• Collect and verify all required employment documentation.
• Track licenses, certifications, physicals, TB tests, CPR, driver's licenses, and other compliance requirements.
• Coordinate background checks, employment verification, and credential reviews.
• Ensure employee records remain accurate and compliant with state regulations, accreditation standards, and company policies.
• Support ongoing caregiver compliance and recertification.

Caregiver Experience & Retention

• Serve as a trusted point of contact for caregivers throughout their employment.
• Build strong relationships that improve engagement and retention.
• Conduct regular caregiver check-ins.
• Address concerns professionally and escalate issues appropriately.
• Recognize caregiver achievements and support employee engagement initiatives.
• Help create an outstanding caregiver experience from day one.

Client Experience & Care Coordination

• Deliver exceptional customer service to prospective and existing clients.
• Answer incoming calls with professionalism, empathy, and urgency.
• Support client onboarding and care coordination.
• Maintain accurate documentation in scheduling and CRM systems.
• Partner closely with the operations team to ensure outstanding service delivery.
• Assist with client satisfaction follow-up and service recovery when needed.

Operations Support

• Maintain organized digital employee and client records.
• Perform accurate data entry across scheduling and HR systems.
• Track staffing metrics and key performance indicators (KPIs), including:
• Time-to-fill
• Caregiver retention
• Open shift percentage
• Interview-to-hire ratio
• Schedule coverage
• Client satisfaction
• Prepare reports for leadership.
• Support continuous process improvement initiatives.

Qualifications

• Associate's or Bachelor's degree preferred, or equivalent work experience.
• 2–5 years of experience in healthcare staffing, home care, recruiting, workforce management, scheduling, or healthcare operations.
• Experience recruiting hourly healthcare professionals preferred.
• Proficiency with Microsoft 365 (Outlook, Word, Excel).
• Experience using Applicant Tracking Systems (ATS), scheduling software, or CRM systems is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple competing priorities.
• Comfortable making decisions in a fast-paced environment.
• English required; Spanish bilingual strongly preferred.

What Makes You Successful

• Loves connecting people with meaningful work.
• Thinks like both a recruiter and an operations professional.
• Is highly organized and dependable.
• Solves problems with urgency and professionalism.
• Builds trust quickly with caregivers and clients.
• Takes ownership of results rather than simply completing tasks.
• Thrives in a fast-moving healthcare environment.
• Brings positive energy and a team-first mindset every day.

Compensation & Benefits

• Competitive pay, based on experience.
• Performance-based bonus opportunities.
• Paid Time Off (PTO).
• Paid Sick Leave.
• Healthcare benefits eligibility.
• Flexible scheduling with occasional weekend support.
• Ongoing training and professional development.
• Clear career advancement opportunities within our growing organization.

Why Join SYNERGY HomeCare?

At SYNERGY HomeCare, we believe great care starts with great people.

When you join our team, you'll become part of a growing healthcare organization dedicated to helping older adults, families, veterans, and individuals remain safe and independent at home.

You'll gain valuable experience across recruiting, staffing, healthcare operations, client services, and workforce management while receiving mentorship from experienced healthcare and business leaders.

If you're passionate about people, thrive in a fast-paced environment, and want to build a meaningful career with opportunities for advancement, we'd love to meet you.