Coordinator, Community Services Program - Homeless Strategy Office

Coordinator, Community Services Program

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads initiatives related to community services and outreach.
• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
• Arranges for staff development and training opportunities related to the services.
• Assists in the development of short- and long-range plans.
• Assists in the formulation of City policies and operating procedures.
• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
• Reviews legislation, regulations, and policies to determine impact.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Local, State, and Federal resources and categorical programs.
• Knowledge of community resources available and how to use them effectively.
• Knowledge of research techniques.
• Knowledge of laws and regulations pertaining to grants and contracts administration.
• Knowledge of grants and contract administration and principals.
• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Advanced experience working in the homeless field.
• Experience working with a diverse population.
• Ability to put together presentations, spreadsheets and reports using various data systems.
• Ability to travel to multiple work sites.

Compensation Range:

The annual hiring range for this position is $62,890.00-$77,980.00

Physical Location:

505 Barton Springs Rd Austin, TX 78704

Notes to Candidate:

Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately. HSO's vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive. HSO is a trusted system leader, working collaboratively to ensure an efficient, accessible, and effective homelessness response. HSO makes investments that resolve individual experiences of homelessness and result in meaningful system changes and ensures that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing. Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact. HSO pursues a culture of continuous learning, creating a collaborative, supportive, and engaging workplace that centers on growth, development, and well-being.

About the Role: This position will work directly with City-owned Shelters and service providers/operators. The person will be expected to provide support to the Shelter Operations Unit on referrals made to shelters, tracking data around different referrals, working closely with providers on client issues and resources, and troubleshoot complex client situations. Position will be spent 50% in the field, on site at Shelters, providing guidance and support.

Benefits:

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Location: 505 Barton Springs Road, Austin, TX 78704

Hours: Monday - Friday 8AM - 5PM

Hours may vary depending on departmental needs and initiatives. Some evening, weekend and holiday work may be required.

Criminal Background Investigation: This position has been approved for a Criminal Background Investigation.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Austin Homeless Strategies and Operations Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the Austin Homeless Strategies and Operations Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

Important Note to Applicants:

Current City employees must apply for City jobs using the Workday internal job hub rather than through the external city job site. If a current employee does not apply internally through Workday before the position is closed, their application cannot be accepted.

Application Details:

A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position.

If you are selected as the top candidate for a position, we may be contacting your current and former employer listed on the application for reference checks as a part of the pre-employment verification process.

If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required depending on position requirements.

Additional Details:

The Austin Homeless Strategies and Operations Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submissions, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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