Network Support Technician

Position Description The Network Support Technician reports to the Director of Technical Services and implements and manages the enterprise-wide network infrastructure, including LAN, WAN, Internet/Intranet, connectivity, network addressing, proxy services, remote connectivity, firewalls, virtual private networking and network security. The role assists the IT Network Engineer in monitoring and maintaining the network and associated hardware and infrastructure, and supports other IT projects as required. Position Responsibilities The tasks and responsibilities include, but are not limited to: Installs system patches and firmware upgrades on network equipment as needed. Analyzes connectivity and resource availability problems and effects a solution in conjunction with hardware vendors and 3rd party partners. Maintains and administers all physical networking equipment both wired and wireless. Maintains backups of switch, firewall, and all other network infrastructure device configurations. Installs and configures new network equipment including access points, switches and network appliances such as firewalls, bandwidth allocation devices. Manages WANs and the campus LAN to insure connectivity for satellite offices. Manages relationships with communications and related equipment vendors. Works to create systems and procedural documentation. Works trouble-tickets to assist end users. Other duties as assigned. Status: Administrative, full-time, permanent, on-premises, salaried. Qualifications A Bachelor's degree with a major in computer science, information science or five years professional experience is strongly preferred. Experience with enterprise WiFi (Cisco & Meraki Networks) and 802.1x security preferred. Experience with network security, network addressing, TCP/IP, configuration of switches and routers (Cisco and Meraki preferred) including access control lists, switches and VPN security protocols. Experience with radius and DHCP strongly preferred. A versatile individual with the ability to learn and implement new technologies is required. Strong problem solving and analytical skills with attention to detail are essential. The ability to think logically and communicate effectively, both in writing and orally, with both technical personnel and other nontechnical users and staff is essential. Good interpersonal skills and the ability to work independently or in teams are essential. Position Requirements This position is a combination of an office-based position working with a computer or laptop and hands-on work with hardware in a data center and in all wiring closets on the main campus and other campus locations. Wiring closets are located in basements, attics and locations with limited accessibility. Evening and weekend work is occasionally required to solve specific problems, upgrade services, or meet specific deadlines. Remote monitoring is also required during specified periods. A valid, current driver's license and car is needed to travel to other campus locations on an as-needed basis. Background Checks Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening. The employment background screening may include but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position. Youth Clearances are required for positions with direct contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the youth clearance process which includes the following four child protection clearances: Affidavit FBI Criminal Record Check Pennsylvania Department of Human Services Child Abuse History Clearance Pennsylvania State Police Criminal Record Check In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services Law), school employees of Eastern University who will have direct contact with children must complete the background check process prior to employment. Results must be submitted within ten days of receipt. Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Statement of Non-Discrimination Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other university-administered programs, or employment practices. #J-18808-Ljbffr