New England Transportation - Client Account Manager (CAM)

Industry

Transportation

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we don’t settle – always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we look into the future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference.   

As a Client Account Manager for our Transportation Practice in New England, you will have the opportunity to impact strategic business relationships with key clients to assure Jacobs has sustained client relationships to achieve client satisfaction, and fully leverage the relationship to benefit the clients and the firm. Working with members of our team your focus is to make sure that Jacobs is the client’s firm-of-choice by transit, aviation, and highway transportation clients in New England, and Jacobs has a thorough understanding of the client’s needs and is seen as their best advocate for accomplishing their goals. CAMs are responsible for the development and management of sales strategies, client relationships, pursuits, presentations, and intracompany business partnerships that directly support the growth of the Jacobs organization.

In this role, you will lead select transportation client accounts for municipal and state governments in New England. You’ll lead capture teams influencing their sales process discipline, and develop and deliver win strategies, proposals, interviews, and presentations. You will collaborate and lead our delivery teams to sustain existing workload and to lead strategy development of transformational work such as design for design build, planning, program management and traditional design contracts. This position will be based out of any Jacobs’ Boston office. 

During your time with us you will:

•    Serve as the point of contact for client service activities and develop strategies to grow the transportation practice for various clients in New England

•    Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success 

•    Facilitate deep, personal, valuable client relationships between Jacob’s personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients  

•    Advocate on client's behalf by actively engaging the firm to address client needs, and recommend strategic actions to optimize our business development investment and share growth

•    Identify higher levels of client engagement for executive sponsors

•    Secure management commitment and influence/attract key staff for pursuits  

•    Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development and employee satisfaction

•    Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews and presentations 

•    Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives

•    Participate in local industry participation and community engagement

Here's what you'll need

•    Bachelor’s degree in engineering, planning or engineering related to transportation, or equivalent related work experience in lieu of a degree 

•    Substantial experience in engineering and/or related disciplines associated with the transportation sector.  

•    Proven track record of coordinating teams and winning work on an area or statewide basis within New England and preferably with the MBTA and MassDOT.    

•    High level existing contacts and strong relationships with transportation clients, and a successful track record of winning work with these clients.

•    Sales knowledge on how to identify contracts well in advance, respond to RFPs/solicitations, interview and win new work   

•    Ability to collaborate with diverse internal teams, including sales staff, operations teams, solutions technologists, legal, and contracting. 

•    Knowledge of and relationships with potential teaming partners, both large firms and small business partners, to advance our position in the place and develop the most responsive teams for our clients.  

•    Be strong team leader, consensus builder and team player skilled in technical writing communicating and presenting to clients

•    Should demonstrate ability to be a leader in the New England transportation  

•    Develop opportunity win plans by engaging with project teams to identify the right approach and team structure.

•    Craft winning proposals and presentations working closely with Operations and Sales Operations.

•    Work closely with Operations as the project is delivered; provides meaningful feedback on how the team is doing in delivering client expectations 

•    Track and shares client relationship developments through call reports and sales database entries, and actively manages the sales pipeline in the Jacobs Client Success Platform (CSP)

•    Coordinate and facilitate Go/No Go decisions, and develop required sales costs aligned with the opportunity potential and return on investment objectives

•    Advance diversity and inclusion across client account teams

•    Attract key staff to continue building our resources

Ideally, You’ll Also Have:  

•    Proven record of developing relationships with key clients at all levels (from executives to key management levels)

•    Ability to open doors for initiating relationships at the client organization to serve as a business leader by leading an account team, set a vision and strategy, coach/mentor and motivate team, and drive accountability to achieve the designated sales goal. 

•    Ability to lead through influence 

•    High level of emotional intelligence

•    Innovative and solutions-oriented thinker 

•    Client political savviness

•    Technical background/experience in delivering or managing large transportation projects or programs is considered a positive and adds credibility in consulting, engineering, construction industry service offerings and delivery.

#LI-SW1

Posted Salary Range: Minimum

215,000.00

Posted Salary Range: Upper

285,000.00

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $215,000.00 to $285,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on August 05, 2026. This position will be open for at least 3 days.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .

Locations

City State Country
Boston	Massachusetts	United States