Technical Program Manager

Job Description

Job Description

The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers' success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.

But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse's foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It's an exciting time to become a key member of our growing team.

The Technical Program Manager (TPM) will lead Cayuse's most consequential cross-functional initiative: migrating 500+ product instances across a 600+ customer base to a standardized, scalable platform. This role sits at the intersection of R&D, Product Management, and Professional Services, translating complex technical dependencies into clear execution plans and building a repeatable migration framework that serves as a durable operational asset for the company.

The TPM will be the single accountable owner of migration program strategy, delivery, and cross-functional alignment — partnering with engineering and product leadership to define the migration path and working hand-in-hand with Services to ensure every customer migration is executed with precision and minimal disruption.

• Own the end-to-end migration program: sequencing, milestones, cohort planning, risk management, and success criteria across all customer segments and product lines.
• Build and maintain a detailed project plan to migrate customers based on a prioritization framework that incorporates key criteria of the customer base.
• Build a standardized, repeatable migration framework that reduces per-customer effort over successive cohorts and scales with Cayuse's growth.
• Define and maintain the migration runbook, including tooling requirements, data validation standards, cutover procedures, rollback protocols, and customer communication templates.
• Track program health through clear metrics and surface tradeoffs to senior leadership before they become critical.
• Serve as the primary point of accountability for migration delivery timelines and outcomes.
• Champion the adoption of AI-powered tools across the team, providing hands-on guidance to accelerate workflows and improve migration outcomes.

Cross-Functional Leadership

• Drive alignment across R&D, Product Management, and Professional Services without direct organizational authority.
• Partner with engineering to lead the end-to-end design, development, testing, and execution of migration plans, ensuring alignment across teams and on-time delivery.
• Collaborate with Infrastructure to develop comprehensive runbooks, test strategies, and automation pipelines that streamline new instance provisioning, product migrations, and legacy instance decommissioning.
• Lead regular cross-functional working sessions to surface dependencies, resolve blockers, and maintain delivery momentum.
• Partner with Product to ensure the migration path is informed by roadmap priorities and technically sound.
• Partner with Professional Services to ensure the migration framework is operationally executable at scale.
• Represent the migration program in executive and board-level reporting as required.

Customer Experience & Delivery Quality

• Coordinate with Customer Success to manage customer sequencing, readiness, and communication throughout migration windows.
• Define quality and acceptance criteria for each migration cohort; establish go/no-go gates and validation checkpoints.
• Minimize customer disruption by building robust pre-migration validation, rollback procedures, and post-migration support protocols.
• Identify and document lessons learned after each cohort to continuously improve the migration playbook.
• Drive continuous improvement of migration processes and tooling to reduce downtime, increase reliability, and shorten overall migration cycles.

Reporting & Operational Visibility

• Build and maintain dashboards tracking migration velocity, cohort progress, risk status, and customer outcomes.
• Produce recurring reporting for R&D, Product, Services, and executive leadership.
• Deliver ad hoc analysis to identify emerging risks, capacity constraints, and opportunities to accelerate the program.

• 7+ years in Technical Program Management, Engineering Program Management, or a closely related role at SaaS companies.
• Demonstrated experience leading large-scale, multi-customer migration or platform transition programs from design through delivery.
• Proven ability to drive alignment across R&D, Product, and Go-to-Market organizations without direct reporting authority.
• Experience building structured program management frameworks, playbooks, and runbooks that outlive the program that created them.
• Exceptional written and verbal communication skills, including executive-level reporting and presentation.
• Strong analytical and problem-solving skills; comfortable with ambiguity and able to impose structure in fast-moving environments.

Nice to Have

• Experience in research administration, higher education, or healthcare software markets.
• Technical fluency — able to engage substantively with engineers on data models, APIs, integration dependencies, and system architecture.
• Background in or exposure to managed services or professional services delivery models.
• Familiarity with SaaS customer lifecycle management (onboarding, adoption, renewal).
• PMP, PgMP, or equivalent program management certification.

How You'll Be Measured

• Migration velocity: customers moved to the new platform on schedule, within defined quality thresholds.
• Repeatability: measurable reduction in per-customer effort across successive migration cohorts.
• Cross-functional alignment: stakeholder confidence in program visibility, predictability, and communication.
• Customer experience: minimal disruption to customer operations during migration windows, measured by support volume and CSAT.

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by Cayuse
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment, supporting the Ultimate Employee Experience

Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.

Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We're proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.