Medical Practice Scheduler

Primary Care Scheduler

Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patients health is our priority, and we go above and beyond to care in every way possible.

Position Statement: The Primary Care Scheduler cordially and efficiently receives patient phone calls to ascertain and manage the patients needs while maintaining providers schedules in an effective manner.

Key Responsibilities:

• Answers telephones, takes, and relays accurate messages via electronic health record system, and complies with requests according to established policies and procedures.
• Performs call confirmations for appointments.
• Updates schedules, books appointments, and coordinates appointments with other disciplines as needed.
• Reviews no shows and missed appointments and notifies patients by phone and/or letter.
• Calls patients to reschedule any missed appointments.
• Manages patients requests for immunizations, and med lists, etc.
• Inputs non-clinical data at the request of nursing staff and manager.
• Sends outgoing faxes and distributes incoming faxes and mail.
• Assists with patient mailings and prepares outgoing mail.
• Prepares normal lab and x-ray result letters to patients.

Knowledge, Skills, and Abilities:

• High school diploma required.
• Possesses excellent organizational skills paired with verbal written and communication skills.
• Demonstrates strong interpersonal skills and capability to work effectively with all staff.
• Demonstrates excellent customer service skills.
• Shows competency in computer skills.
• Understands medical terminology.
• Health care setting experience in a clinic setting is preferred.