Fleet Service Manager

Description We are seeking a strategic and hands-on Fleet Operations Manager to lead a high-performing automotive maintenance and fleet program. This role is responsible for overseeing daily operations, managing personnel, optimizing budgets, and improving the processes that enhance efficiency, safety, and service delivery. The ideal candidate brings strong leadership, technical expertise in fleet management, and the ability to balance operational demands with long-term planning. Description We are seeking a strategic and hands-on Fleet Operations Manager to lead a high-performing automotive maintenance and fleet program. This role is responsible for overseeing daily operations, managing personnel, optimizing budgets, and improving the processes that enhance efficiency, safety, and service delivery. The ideal candidate brings strong leadership, technical expertise in fleet management, and the ability to balance operational demands with long-term planning. About The Division The Facilities Management Division is a team of over 100 professionals responsible for maintaining the Department’s facilities, infrastructure, fleet, and major building systems. With an annual budget exceeding $13 million, the division supports both daily operations and long-term Capital Improvement Projects (CIP), balancing the demands of aging infrastructure with new construction and upgrades. About Montgomery Parks Montgomery Parks is an award-winning park system and part of The Maryland-National Capital Park and Planning Commission (M-NCPPC). Supported by more than 800 dedicated employees, we care for 416 parks, trails, and natural spaces across Montgomery County, with team members working in a wide range of roles including park operations, public programs, planning, public safety, and administration. Our work is visible in everyday moments, from safe, well-maintained trails to welcoming parks and community programs. Careers with Montgomery Parks offer purpose, stability, and the opportunity to make a visible, lasting impact where people live, work, and connect. Learn More About Montgomery Parks Examples of Important Duties Operations & Program Management Lead and continuously improve fleet maintenance operations, ensuring efficiency, safety, and high service standards. Evaluate and recommend new processes, technologies, and equipment to enhance program performance. Communicate operational updates and initiatives to staff and support implementation of new techniques and procedures. Monitor performance metrics and identify opportunities for operational improvements. Personnel Management Manage and oversee a team of approximately 30 staff, including supervisors, mechanics, and parts personnel. Provide leadership through coaching, counseling, performance evaluations, and disciplinary actions as needed. Partner with Human Resources to recruit, interview, hire, employee issues and onboarding new employees. Review, adjust, and approve employee timecards and payroll records. Develop and implement annual training and development programs to enhance staff performance and skills. Budgeting & Financial Management Develop and manage the annual operating budget, including forecasting labor, parts, supplies, and fuel costs using fleet management systems and historical data. Monitor expenditures and provide justification and reporting on budget performance. Collaborate with leadership on purchasing decisions for vehicles and equipment. Analyze fleet and equipment performance to inform purchasing specifications and lifecycle planning. Oversee purchasing programs, including procurement cards and outsourced repair services. Manage fleet disposal processes, ensuring assets are sold at fair market value using established systems and pricing strategies. Required Skills & Competencies Strong knowledge of complex automotive maintenance and fleet operations. Proven leadership and supervisory experience managing diverse teams. Excellent problem-solving and organizational skills with the ability to manage multiple priorities. Strong interpersonal skills with the ability to build effective working relationships. Effective written and verbal communication skills. Ability to analyze data and make informed operational and financial decisions. Preferred Qualifications Demonstrated experience with progressively increasing responsibility in fleet or automotive maintenance management. Proven success leading teams, managing budgets, and improving operational performance. Minimum Qualifications Bachelor's Degree in Business or Public Administration, or any other related field. Six (6) years of varied and responsible experience in the administration of a large fleet maintenance operation, including budget preparation, analysis, and control. An equivalent combination of education and experience may be substituted, which together total ten (10) years. Valid driver's license in accordance with both State and Commission rules and regulations. Driver’s license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee’s ability to drive Commission vehicles or perform driving duties required by the position of assignment. Pass Commission medical examination. Supplemental Information Class/Specification: Fleet Services Manager May be subject to medical, drug and alcohol testing. Why Join Us This is an opportunity to lead a critical operational function, influence strategic decisions, and drive meaningful improvements in a dynamic environment. You will work collaboratively with leadership while making a direct impact on efficiency, service quality, and workforce development. The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor. Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or View phone number on click.appcast.io (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you. #J-18808-Ljbffr