Service Engineer

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Job Overview

The primary purpose of this position is to diagnose and resolve complex service issues across multiple product lines. Areas of responsibility include- but are not limited to- part replacement solutions, field problem-solving support, product validation, training, and escalation management for complex customer cases. The Service Engineer also provides critical input on design improvements, warranty support, and product performance issues.

This role requires a high degree of technical expertise, resourcefulness, and accountability, with a strong focus on urgency, quality, and collaboration. The Service Engineer must influence cross-functional teams to deliver an exceptional customer experience while driving continuous improvement throughout the organization.

What You'll Do

• Review and contribute to technical documentation and service manuals; ensure clarity and accuracy of materials managed by the Technical Service group.
• Participate in project reviews, PDP (Product Development Process) meetings, and other cross-functional reviews to ensure new designs are serviceable.
• Analyze warranty data to identify trends, root causes, and targets for corrective action, linking cases to applicable problem-solving documents.
• Key representative in ECO/ECR process to represent service interests, such as but not limited to, backward and forward compatibility, serviceability, and inventory implications.
• Key participant in RMA (Return Material Authorization) related investigations and reporting.
• Analyze warranty data to identify trends, root causes, and targets for corrective action linking cases to applicable problem-solving documents.
• Lead the development and implementation of solutions and process improvements impacting serviceability, reliability, or customer experience.
• Provide advanced troubleshooting support and field service assistance, including travel to dealer or customer locations as required.
• Develop technical documentation such as troubleshooting guides, diagnostic charts, repair instructions, and product bulletins.
• Collaborate with Engineering and Manufacturing on design revisions, modifications, and field corrective actions.
• Partner with Manufacturing to improve current production processes, tools, and equipment for serviceability and quality.
• Lead proactive problem-solving efforts with suppliers and internal teams to resolve design or performance-related warranty issues.
• Drive continuous improvements to the Labor Time Guide through data analysis and field feedback.
• Support the development of training materials, service tools, and demonstration bucks and displays.
• Perform other related duties and participate in meetings as assigned by management.

Who You Are

• Excellent communicator with superior verbal, written, interpersonal, technical, and presentation skills.
• Proven project management experience with the ability to manage multiple priorities effectively.
• Strong critical-thinking and problem-solving skills, particularly in a fast-paced, entrepreneurial environment.
• Ability to respond to challenging questions with confidence and professionalism.
• Skilled in negotiation and organization, with the ability to protect the best interests of all parties involved.
• Demonstrates a "Do What You Say, Say What You Do (DWYSSWYD)" mindset-follow-up, accountability, and communication are critical to success in this role.
• Exhibits a "Seek to Understand" leadership approach-able to direct with conviction while maintaining openness and perspective.
• Capable of interpreting customer needs and adapting plans or solutions as necessary.
• Self-motivated, disciplined, and able to stay on task with minimal supervision.
• Versatile, flexible, and comfortable working within constantly changing priorities.
• Creative, innovative, and collaborative team player.
• Advanced computer proficiency required (MS Office Suite, diagnostic tools, data management systems, etc.).

Strong Skills In:

• Verbal, written, and active listening communication
• Attention to detail and organizational discipline
• Interpersonal collaboration and relationship-building
• Problem-solving, analytical thinking, and execution

Key Benefits & Perks:

• Comprehensive Health, Dental & Vision (HDV) - 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

California Pay Range

$90,000-$120,000 USD

Equal Opportunity

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io.

Candidate Data Privacy

Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger's service providers, including providers of background checks, staffing services, and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.