Senior Service Engineer

Benefits:

• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Training & development

WHO WE ARE:

ChargeTronix operates with an ethos of ease: ease of serviceability, maintainability, and repairability. Made with the best materials and crafted with user interface in mind, our chargers are designed to fit the customer without any hassle. When you need a charge- you need ChargeTronix. We are looking for people with strong work ethics and a commitment to excellence to join our team and contribute to the success of the company.


JOB SUMMARY:

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal Field Service Technicians and cross-functional teams to diagnose complex hardware, software, electrical, and networking issues that cannot be resolved through standard service procedures.


The Senior Service Engineer is responsible for developing service processes, improving equipment reliability, performing root cause analysis, validating corrective actions, and driving continuous improvements across the service organization.


JOB RESPONSIBILITIES:

• Serve as the highest level of technical escalation for Field Service Engineers and internal technical support teams.

• Diagnose complex electrical, mechanical, networking, firmware, and software issues affecting DC fast charging systems.

• Lead root cause investigations for recurring field failures and coordinate corrective actions with Engineering teams.

• Analyze field data, service reports, diagnostic logs, and performance trends to identify reliability improvements.

• Develop, validate, and continuously improve troubleshooting procedures, service documentation, technical bulletins, and repair standards.

• Support new product introductions by reviewing serviceability, maintenance requirements, and field readiness.

• Evaluate returned components and failed equipment to determine failure mechanisms and recommend corrective actions.

• Develop preventive maintenance strategies and service best practices to improve charger uptime and reduce service costs.

• Mentor and train Field Service Engineers and Technical Support personnel on advanced troubleshooting techniques and diagnostic methodologies.

• Support development and validation of firmware upgrades, software releases, and hardware revisions from a service perspective.

• Recommend tools, equipment, spare parts inventories, and diagnostic methods to improve field service effectiveness.

• Create and maintain engineering documentation including wiring diagrams, service manuals, repair procedures, and technical training materials.

• Travel domestically as required to support complex field issues, engineering evaluations, and technician training.

• Perform other duties as assigned.

JOB QUALIFICATIONS:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related field preferred.

• Solid understanding of OCCP as it relates to EV chargers

• 5+ years of experience in field service engineering, EV chargers, power electronics, industrial equipment, or a related industry.

• Strong knowledge of AC/DC power systems, electrical troubleshooting, networking, and diagnostic tools.

• Experience with Linux, firmware updates, and industrial communication protocols is preferred.

• Proven ability to perform root cause analysis and drive technical problem resolution.

• Ability to manage multiple priorities while working independently and collaboratively.

ChargeTronix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law

Compensation: $80,000.00 - $100,000.00 per year


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Chargetronix

ChargeTronix is a full-service EV charging infrastructure provider delivering turnkey solutions across engineering, procurement, construction, and long-term operations. We partner with fleet operators, charge point operators, and enterprise clients to design, deploy, and maintain charging networks that are reliable, scalable, and built to perform.
Our platform combines a complete line of charging hardware with integrated EPC execution and ongoing operations and maintenance. Our product portfolio includes AC chargers, all-in-one DC fast chargers, distributed charging systems for high-power applications, and vehicle-to-grid (V2G) solutions. This range allows us to support everything from single-site deployments to large-scale, high-throughput charging environments.
Beyond deployment, we focus on uptime and lifecycle performance. Our service model includes extend hours monitoring, remote diagnostics, and rapid field response to ensure chargers remain operational and revenue-generating. We also support revenue-grade accuracy and compliance requirements, enabling sites to operate with confidence in regulated markets.
ChargeTronix is built with an open and flexible architecture. Our chargers are designed to integrate with a wide range of charge point management systems (CPMS), allowing clients to use their preferred software platforms. We also offer white-label capabilities, enabling partners to deploy and operate charging networks under their own brand while leveraging our hardware, infrastructure expertise, and support.
With teams positioned across North America, established supply chains, and local inventory, ChargeTronix is built to support both rapid deployments and long-term infrastructure growth. We deliver charging solutions that are engineered to scale and supported to last.