Service Writer

Job Title

Service Writer

Job Description

At Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company's vision of working as "One Professional Team" while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Pay Rate: $26.08 - $38.42 per hour Pay rate is dependent upon education & experience.

Essential Functions

• Initiates and closes all shop work orders as necessary
• Creates service estimate for customers prior to beginning work
• Coordinates with customer regarding service estimate, approval, prior to beginning work
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
• Reviews work orders, warranty jobs, daily hours & determines
• Reviews and approves daily hours on each work order
• Reviews service Work In Progress for work orders closed in shop and open in service accounting
• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
• Complete & submit parts exchange core reports in a timely manner
• Organize & Maintain all paperwork for workorders, current library of publications, & file on PO's and canceled PO's
• Checks all requisitions for proper coding
• Figures dollar amounts on firm rates
• Other duties as assigned by manager

Supervisory Responsibilities

• Assigns work orders and schedules workload of technicians
• Directs Service Clerk in clerical functions where applicable
• Provides input into the annual Performance Reviews

Required Education and Experience

• High School Diploma or GED
• 2 years vocational training preferred
• 5 years' experience as a technician or comparable position
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• 1+ years sales experience
• 1+ years supervisory/management experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to direct the work of others
• Ability to work in a fast-paced environment
• Warranty training/knowledge
• Basic knowledge of Microsoft Word and Outlook
• Basic knowledge of DBS
• Basic knowledge of SIMSI
• Intermediate knowledge of ET/SIS/SIS Web/STW

Work Environment

• Noise: Moderate
• Indoors

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.