IFG Medicare Sales & Service Agent

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Start in customer support. Build Medicare expertise. Grow into the role that best matches your strengths.

Interested in a Medicare career but do not yet have a health insurance license? This fully remote, full-time opportunity offers two potential career paths with Innovative Financial Group (IFG), a wholly owned Field Marketing Organization and subsidiary of Humana. IFG helps customers navigate Medicare coverage across multiple insurance carriers through education, customer support, and sales. You will begin with approved non-licensed customer support while learning healthcare, Medicare, and the IFG business. After the 2026 Annual Enrollment Period (AEP), eligible associates will participate in company-supported licensing and training. Based on business needs, qualifications, performance, and role fit, selected associates may transition in early 2027 into either a Licensed Medicare Sales Agent role or a Licensed Customer Success Agent role.

START (Phase 1): Non-licensed customer support and IFG learning

DEVELOP (Phase 2): Company-supported licensing and role training

TRANSITION (Phase 3): Licensed Sales Agent or Customer Success Agent

Your Career Pathway

Phase 1: Customer Support and IFG Learning

• Handle inbound and outbound customer interactions with professionalism, empathy, and attention to compliance.
• Provide approved factual information, fulfill requests for materials, and assist with general non-licensed service needs.
• Document interactions accurately and route sales, plan recommendation, enrollment, and other licensed requests to licensed agents.
• Follow approved scripts, workflows, privacy requirements, quality standards, and escalation procedures.
• Learn Medicare, IFG operations, the multi-carrier environment, and the systems used to support customers.
• Support AEP service levels through dependable attendance, schedule flexibility, and effective use of multiple systems.
• Important: During the non-licensed phase, you will not recommend, market, sell, or enroll customers in health plans. Commission is not available during this phase.

Phase 2: Licensing and Role-Specific Training

• Participate in company-supported health insurance licensing preparation and complete required state licensing exams.
• Complete required compliance, product, carrier, system, customer experience, and role-readiness training.
• Develop skills for either consultative Medicare sales or licensed customer success support.
• After successful licensing, training, readiness requirements, and business approval, transition into the role for which you are selected.

Phase 3: Two Potential Licensed Career Paths

Licensed Medicare Sales Agent

• Connect with prospective and existing customers through inbound and outbound calls.
• Assess customer needs and explain appropriate Medicare plan options.
• Follow up on leads, overcome objections, close sales, and document activity.
• Meet applicable sales, quality, customer experience, and compliance expectations.

Licensed Customer Success Agent

• Help customers understand plan benefits, coverage, resources, and services across multiple carriers.
• Resolve eligibility, enrollment, plan-change, and service questions within the licensed scope.
• Partner with sales agents, carrier partners, and internal teams to resolve customer needs.
• Support customer satisfaction and retention through clear, compliant guidance.

Use your skills to make an impact

Required Qualifications

• At least 3 years of customer service experience in retail, a call center, healthcare, sales, or a similar customer-facing environment.
• No health insurance license is required at the time of hire.
• Ability and commitment to study for, pass, and obtain the required state Health Insurance License by the start of 2027. Obtaining and maintaining the required license is a condition of continued progression and employment in a licensed role.
• Strong communication, listening, problem-solving, and relationship-building skills.
• Comfort learning new healthcare concepts and navigating multiple computer systems at the same time.
• Customer-focused, dependable, adaptable, and able to succeed in a fast-paced, metrics-driven environment.
• Availability to work flexible schedules, including evenings, weekends, and overtime during peak periods.
• A professional, quiet, and distraction-free home workspace that protects customer information.

Preferred Qualifications

• Healthcare, insurance, Medicare, telesales, retail sales, or high-volume call center experience.
• Experience using Salesforce or a similar CRM platform and Microsoft Office applications.
• Experience in a brokerage or multi-carrier environment.
• Bilingual or multilingual skills.

Role Selection and Compensation

This posting supports two potential licensed career paths. Your final role assignment will be based on business needs, qualifications, successful completion of licensing and training, and alignment with the responsibilities of the Sales Agent or Customer Success Agent position. Compensation is similar across the two roles but may vary slightly depending on the position for which you are selected. The specific pay structure, including any applicable incentive or commission opportunity, will be explained before placement into either role. Sales incentives or commissions do not apply during the initial non-licensed customer support phase.

Additional Information

• This is a fully remote, work-at-home position supporting IFG.
• Full-time schedule: 40 hours per week.
• The role will initially support non-licensed AEP customer service work before licensing and role-specific training begin.
• Schedule requirements and reporting relationships may vary based on the role for which you are selected.
• Occasional travel to a company office for training or meetings may be required.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.$40,600 - $75,800 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.