SENIOR CLIENT MANAGER - GARDEN CITY PARK, NY

Job Description

Job Description

Travel:  This position requires regular travel to Manhattan (approximately 30% - 40%)

Salary:  $75,000 - $85,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity, Car Allowance & Cell Phone Stipend 

Growth. Opportunity. Excellence.

Coffee Distributing Co. (CDC) was founded in 1963 by brothers Samuel and Louis Friedman, who entered the office coffee business with the acquisition of Coffee Dispensing Company in 1966.  

By the mid-1980s, CDC had become the NY Metro area's largest office beverage supplier by combining innovation with a devotion to providing superior service. 

In 2011, the company became part of the Canteen Division of Compass Group USA, the leading foodservice management group worldwide with over 500,000 associates. Though now part of a huge company, CDC still operates with the same family-company focus on customer satisfaction that has made it the industry leader.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email View email address on ziprecruiter.com. 

Job Summary:

The Senior Account Manager is responsible for maintaining and expanding a portfolio of key Coffee Distributing Company accounts. This role supports departmental strategic initiatives aimed at enhancing client satisfaction, improving retention, and driving operational excellence. Success in this position requires the ability to build trust and approach each account with a positive, solutions-oriented mindset.

Key Responsibilities:

Client Strategy
•    Ensure high client satisfaction and retention rates by proactively managing client relationships, conducting regular business reviews and timely resolution of client concerns
•    Develop and maintain strategic account plans tailored to meet client objectives
•    Build and sustain trusted advisor relationships with key stakeholders 
•    Identify and pursue opportunities to upsell products or services that add value for the client and grow overall account revenue 
•    Act as the primary liaison between the client team and the CDC internal teams to ensure client needs are addressed efficiently and effectively 
•    Lead contract renewals and negotiations, prioritizing a balance between client satisfaction and CDC goals  

Preferred Qualifications:
•    Bachelor’s degree or equivalent experience
•    4+ years of experience in account management and/or customer service
•    Demonstrated ability to prepare, analyze, and present business reviews 
•    Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships
•    Proven success in business growth and retention
•    Adept at resolving high-level client issues 
•    Ability to prioritize, multitask, and adapt in an agile environment
•    Adapt easily to new and proprietary technologies
•    Willingness to travel locally (~30%-40%)

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details:  

Req ID: 1531518  

Canteen  

Leticia Pinon