Luxury Fashion & Timepiece Manager - Jared Jewelers - Spectrum Drive

Title Luxury Fashion and Timepiece Manager Reports To General Manager or Assistant General Manager in their absence. Basic Function The Luxury Fashion and Timepiece Manager is a supporting management position within Jared Jewelers stores. The role achieves store and individual sales goals by providing a superior guest experience and expert knowledge on all fashion merchandise (diamond fashion, gold, and color) and timepiece brands. Minimum Requirements Meet or exceed three of the five performance standards. Sales must be one of the three. No Code of Conduct written counseling within the past six months. DCA certified. Minimum six months with company or similar experience level with another company. Completion of Minimum Training Requirements training module (Found on Signet Learning Portal) and completion of the Minimum Training Requirements Quiz with a passing score. Responsibilities Serve guests and promote store and personal sales (40% time allocated). Consistently attain sales and performance standards, special event and store promotion results. Promote an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority. Provide an exceptional guest experience by keeping with the guest’s agenda and providing proper follow‑up by utilizing the Clienteling system. Consistently monitor the flow of guests and assist with matching the appropriate team member with the guest. Supervise fashion merchandise categories (diamond fashion, gold, and color) and timepiece brands and effectively train all team members on fashion merchandise and timepieces (50% time allocated). Oversee the implementation and administration of fashion and timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store. Develop and maintain complete knowledge of all fashion and timepiece merchandise, becoming the Subject Matter Expert, to effectively train all team members on the features and benefits, quality, value, warranties, services, and procedures associated with each fashion and timepiece brand and collection. Operate as a point of contact with vendor partners and be responsible for successful completion of all vendor trainings, eLearnings, and incentive submissions for the store. Review weekly fashion and timepiece reporting and evaluate areas of opportunity regarding each fashion and timepiece brand and collection. Collaborate with the management team to develop effective training plans to improve behaviors related to merchandise sales, standards performance and guest experience. Collaborate with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling and updates related to all team members. Communicate to the General Manager all pertinent information relating to team members including personnel and security concerns, merchandising needs. Respond to guest complaints and issues in a prompt and courteous manner in partnership with the General Manager. Assist management team with primary responsibilities in their absence. Act in a manner that aligns with Signet’s Core Values and respects guests and team members. Strictly adhere to all company policies and procedures, including Loss Prevention, Sales and Credit policies. Maintain a high level of security awareness with all selling procedures. Perform other duties as assigned. Required Skills and Abilities Ability to lead by example by attaining required daily performance standards, special event goals and executing store promotions. Positive, enthusiastic, team‑spirited work style, exhibiting Signet’s Core Values at all times. Analytic thinking and reasoning. Ability to train and develop team members, conduct store training meetings as needed. Professional approach and image. Tactful, friendly manner when dealing with people. Ability to plan, organize, follow‑up and supervise the work of others. Excellent verbal and written communication skills, including phone etiquette. Ability to accept responsibility, make decisions, delegate and follow‑up as appropriate. Reliable and dependable. Ability to operate all sales‑related equipment. Physical Demands Must possess the ability to stand for long periods of time; reach with hands and arms; move among and between display cases; handle and feel merchandise; sit, stoop, kneel and crouch; lift and move up to ten pounds; and see well enough to discern differences in quality of merchandise. Work Schedule As required by the store to include evenings and weekends. Three nights per week or as required by the General Manager. Sunday on an alternating basis or as needed. Store hours during special events and key selling times of the year. Compensation Base pay, fifteen and seventy‑fifty cents to twenty and ten cents plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications. Equal Employment Opportunity Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant’s interest, we can only contact those selected for further consideration. Signet encourages women and minorities interested in management opportunities to participate in our online registry system to express interest in a management position. The online registry system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity listed in the registry. #J-18808-Ljbffr Signet Jewelers Limited