Sales Representative / Account Manager - Manufacturing

Customer Account Manager

Are you a high-energy and detail-oriented person who enjoys working with team members from all departments to help ensure our customers' success? Strongly skilled at communications and follow-through? This role can be located in Jeffersonville, IN (preferred) or Shelbyville, KY.

What Would You Be Doing

Lead customer account activities relating to developing customer relationships and monitoring customer satisfaction. Accurately process and manage customer orders and inquiries to insure timely delivery. Manage customer pricing and maintain/improve gross profit for assigned customers. Provide monthly, quarterly, and annual forecasts by reviewing customer demand. Resolve issues negatively impacting the customer and effectively communicate with internal departments to improve response times to customers.

Essential Duties and Responsibilities Include the Following. Others as assigned.

• Manages and implements customer pricing.
  • Reviews customer pricing performance monthly and identifies areas for improvement.
  • Implements contractual price changes where applicable.
  • Investigates raw material inventory positions to ensure accurate pricing.
• Analyzes customer requirements and material needs.
  • Process and coordinate customer orders in a timely manner.
  • Create internal work orders to establish known customer demand.
  • Communicate customer requirements and concerns into the planning process.
  • Manage inventory levels of raw material and finished goods within allowable inventory turn goals while maintaining ability to deliver to the customer on time, every time.
  • Maintain accurate customer and part records in our ERP database
  • Prepare part and customer analysis reports as requested.
  • Investigates and resolves customer inquiries and coordinates RFC resources to resolve customer complaints.
• Produces new quotations for existing customers.
  • Enters opportunities in Salesforce for estimates and material requests.
  • Provides customer forecasts for accurate financial view of each plant location.
    • Gathers information from internal and external sources to ensure forecast accuracy.
  • Participates in customer meetings and Quarterly Business Reviews as required.
  • Maintains accurate customer records in Salesforce.
    • Ensures timely entry of Customer Health records, meeting notes, quality concerns, new business opportunities, and follow-up actions to support Sales Action Plans.
  • Participates in New Product Launch Meetings.
    • Validates customer requirements for initial launch and first production of new parts.
  • Works closely with Scheduling, Production and Quality Departments to ensure customer satisfaction.

Schedule: This exempt position will primarily work five days per week, eight hours per day. Primary schedule will be 8am-5pm Monday to Friday or similar.

This is an onsite, remote-flexible position.

Qualifications

Education & Experience

• Experience with customer-facing roles in sales, customer service, production planning or similar. Manufacturing environment, roll forming or metal forming experience preferred.
• Bachelor's Degree in business or related field preferred. In lieu of degree: Associate's degree and 2-4 years' experience or HS Diploma and 4 or more years' experience/training with selling or production planning/customer service in manufacturing setting.

Skills & Competencies That Enable You to Succeed

• Highly proficient in Office software: Excel, Word, PowerPoint, and Outlook and ability to learn new software tools.
• Hands-on experience with CRM (SalesForce preferred) and ERP or MRP systems (Global Shop Solutions or SAP preferred).
• Excellent verbal and written communication skills. Able to read and interpret documents, write reports and correspondence, prepare presentations and speak effectively before groups of customers or employees.
• Good organizational and time management skills. Ability to work on multiple projects simultaneously while maintaining detailed and accurate documentation and meeting deadlines. Prioritizes appropriately.
• Strong interpersonal skills including ability collaborate with coworkers, customers and suppliers in order to solve problems. Build rapport and develop alliances; adjusts communication style to meet the needs at various levels within organization.
• Strong conflict management skills. Remains professional in emotional situations and accepts responsibility for actions; follows through on commitments.
• Strong mathematical and analytical skills. Able to calculate figures and amounts.
• Ability to solve practical problems and deal with a variety of concrete variables in situations; ability to interpret a variety of instructions and information.
• Flexibility and willingness to assist others involved in the project launch and selling process.

Other Requirements

• Ability to travel as needed. Must possess valid driver's license (insurable with good driving record).
• Standard work hours with occasional evening/weekend availability as assigned
• Must be a US Person as defined by ITAR/EAR

Who We Are

voestalpine Roll Forming Corporation, or RFC as we call it, supplies custom roll formed metal components into several industries including Aerospace, Construction, Material Handling, Off-Highway, Office Furniture, Solar and Transportation. In 2000, Roll Forming Corporation was acquired by globally leading technology group voestalpine AG and became part of the Metal Forming, Tubes and Sections division. Today, voestalpine Roll Forming Corporation has seven production facilities across three states with five facilities and headquarters located in Shelby County, Kentucky and one facility each in Pennsylvania and Indiana.

What We Offer You

• Several great benefit plans, including multiple health insurance options, vision, dental, life, short-term and long-term disability coverage, health-saving accounts, or flexible spending account
• 401K or 401K Roth up to 6% Match
• Quarterly Profit-Sharing Bonus.
• Apprenticeship programs & tuition reimbursement opportunities
• Leadership training opportunities
• TogetherWeCare, a philanthropic volunteer program that allows employees to support their community while on company time
• Countdown to Zero, a global environmental impact initiative that strives to make our work environments more efficient and environmentally friendly

voestalpine Roll Forming Corporation is an At Will employer. Employment will be at-will, which means that either the employee or the employer may terminate the employment relationship at any time, with or without prior notice, and with or without cause.

Roll Forming Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, and any other federal, state, or locally protected classifications. Please contact us at View email address on click.appcast.io if you require any alternate application form or accommodation during our hiring process due to disability.

voestalpine Roll Forming Corporation