Patient Service Representative

Job Description

Job Description

Description:

Compassionate Women's Healthcare Begins With You

At Women Specialists of New Mexico (WSNM), we believe every patient deserves compassionate, personalized care from the moment they walk through our doors. Our Patient Service Representatives are the first and last impression of our organization and play an essential role in creating an exceptional patient experience.

We are building a culture centered on compassion, teamwork, accountability, communication, continuous improvement, and service. We seek individuals who genuinely enjoy helping others, thrive in a supportive team environment, and are committed to delivering high-touch, patient-centered care.

WSNM offers competitive pay, opportunities for growth and development, and a workplace where every team member is valued for the difference they make in the lives of our patients.

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Position Summary

The Patient Service Representative is responsible for providing exceptional customer service while coordinating patient check-in and check-out, scheduling appointments, verifying insurance, collecting payments, and supporting daily front office operations for both our Women's Healthcare Clinics and MedSpa.

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Essential Responsibilities

• Welcome every patient with warmth, professionalism, and empathy.
• Create a caring, supportive, and positive experience for every patient and visitor.
• Check patients in and out accurately and efficiently.
• Verify and update patient demographics and insurance information.
• Schedule appointments, recalls, and follow-up visits.
• Collect copayments, balances, cosmetic service payments, and retail purchases.
• Support MedSpa patients by scheduling services, processing retail sales, and promoting a luxury customer experience.
• Maintain accurate documentation within the electronic medical record and practice management system.
• Assist with opening and closing procedures while maintaining a clean, welcoming reception area.
• Protect patient privacy by following HIPAA and organizational policies.
• Work collaboratively with providers and teammates to support patient care across all WSNM locations.
• Participate in cross-training and perform additional duties as assigned.
• Travel to other locations as needed.

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Who Thrives at WSNM

Our ideal team member is someone who:

• Creates a welcoming, compassionate experience where every patient feels cared for, respected, heard, and valued.
• Demonstrates empathy, kindness, and a genuine passion for serving others through exceptional customer service.
• Values teamwork and collaboration while supporting coworkers in delivering outstanding patient care.
• Is professional, dependable, accountable, and committed to maintaining a positive attitude.
• Communicates effectively, stays organized, pays attention to detail, and adapts well to change.
• Takes pride in making every patient interaction a positive and meaningful experience.

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Qualifications

Required

• High school diploma or GED.
• One year of experience in a medical office, healthcare, hospitality, retail, MedSpa, or customer service setting.
• Strong communication and customer service skills.
• Basic computer proficiency and ability to learn electronic medical records.
• Basic knowledge of medical terminology.

Preferred

• Previous OB/GYN, specialty medical practice, or MedSpa experience.
• Experience with insurance verification, scheduling, and patient collections.
• Bilingual (English/Spanish) preferred.

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Why WSNM?

At WSNM, we believe compassionate women's healthcare starts with exceptional people. We invest in our employees by offering competitive compensation, opportunities for professional growth, and a collaborative workplace where teamwork, kindness, and service are valued every day.

If you are passionate about helping others and want to make a meaningful difference in the lives of women and their families, we'd love to have you on our team.