Customer Service Parcel Specialist

Position Summary This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in‑center parcel management operation. The role involves receiving, processing, staging, and delivering all inbound and outbound packages from the venue/center using an electronic last‑mile tracking system with limited supervision. The team member will regularly interface with all levels inside the venue and with event customer organizations. Proficiency with a variety of computer systems and the ability to meet the physical demands of the position are required. Many functions performed by Center Consultant team members are also part of this role. General Duties and Responsibilities Primary responsibility for coordination of all shipping‑related services and activities. Maintain a log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels. Utilize proprietary software and equipment to execute necessary job functions; responsible for assigned mobile equipment daily (where applicable). Pick up and deliver customer packages throughout the hotel facility. Provide customer service, anticipate customer needs, suggest alternatives, and problem‑solve with a minimum of supervision. Assemble parcels and prepare goods for shipping, including wrapping items, inserting into shipping containers, weighing packages, and affixing labels. Use pallet jacks and other large package‑handling equipment (where applicable). Follow all equipment safety and package security guidelines. Determine appropriate shipping methods, inform customers of company products, services, routes, and rates. Offer assistance by suggesting appropriate shipping methods and maintaining inventory of shipping supplies. Set priorities of customer requests and maintain high levels of customer service. Use sound judgment to resolve customer service issues or refunds. Conduct investigative research for mis‑labeled packages. Troubleshoot routine equipment problems. May provide leadership on assigned shifts and direct work of other team members. Perform multiple tasks simultaneously. Follow supervisor instructions and assist other team members in performing center functions. Collate, sort, and organize communications and other forms of information from customers and the venue. Assist in training center team members. Operate the point‑of‑sale terminal (POS) ensuring package‑handling fees are collected. Perform daily POS close‑out procedures. May assist team members in goal setting and skill development. Perform administrative duties, including bidding, ordering supplies, and inventory control. Operate photocopying, binding, and other business‑center equipment (where applicable). Take customer orders, give pricing information, perform consultative selling, and explain the benefits of digital printing technology. May pick up and deliver customer orders. Follow copying protocol (copyright law, confidentiality, careful handling of originals). Prepare bank deposit slips. Perform all other duties as needed or requested. Minimum Qualifications and Requirements High School Diploma or equivalent education. Minimum six months of related experience (Warehouse and/or Hospitality Experience Preferred). Proven strong organization and planning skills. Action oriented with skills and aptitude to excel in a customer‑focused and results‑driven environment. High integrity and professional image through effective written and verbal communication. Excellent team‑building and collaborative skills; ability to develop strong customer relationships. Strong problem‑solving skills. Ability to translate and record information in an electronic tracking system with 100% accuracy. Proficiency with computer systems and ability to learn new software applications quickly. Ability to pass an OSHA certification for any equipment that requires it. Ability to move 75 pounds unassisted. Ability to maneuver packages above 75 pounds with appropriate equipment or assistance. Physical stamina to walk up to 10 miles per shift. Essential Functions Stand during the entire shift, excluding meal and rest periods. Move and lift 75 pounds. Bend and twist at the waist and knees on a consistent basis. Communicate effectively with customers, vendors, partners, and team members. Function in a fast‑paced environment under substantial pressure. Maintain attention and concentration for extended periods of time. Work with minimal supervision. Perform the general duties and responsibilities consistently and efficiently. Attend regularly to maintain established business hours, including physical presence as required. Pay $19.70 – $23.17/hr Fair Chance and Equal Opportunity Qualified applicants with arrest or conviction records will be considered in accordance with applicable fair‑chance ordinances at Los Angeles, San Francisco, and other jurisdictions. FedEx complies with all relevant criminal history, security, and regulatory screening requirements. Company Commitment FedEx Office is an Equal Opportunity Employer, including veterans and individuals with disabilities. The company provides reasonable accommodations throughout the application and hiring process. For assistance, applicants may contact View email address on click.appcast.io. Benefits Health, vision, and dental insurance. Retirement benefits. Tuition reimbursement. Additional compensation, premiums, or bonus potential at the employee’s discretion. Quality Excellence Initiative Apply quality concepts and seek opportunities for improvement in internal processes, supporting company profitability and customer satisfaction. #J-18808-Ljbffr