client service supervisor

Job ID: R-256248Company: VCA Animal HospitalsLocation: Dover, Delaware, United States of AmericaJob Type: Full timeCategory: Hospital Support RolesPosted Date: 2026-09-28Client Service SupervisorWe are looking for you!Our ideal candidate will genuinely enjoy working with animals and their owners and want to be part of a fun, interactive team. Good communication skills and the ability to multi-task while maintaining a good sense of humor are encouraged. Our nurturing team approach will help anyone interested in succeeding learn how to make a positive impact on the overall quality of life for pets.Our Client Service Representatives set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Our CSR's are the pivot around which the hospital operates and are responsible for:• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.• Scheduling and confirming appointments.• Placing outbound calls for follow-ups and reaching out to prospective clients.• Presenting and explaining fees, including processing payments.• Recommending, selecting, and obtaining products and services, including prescriptions.• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).• Managing medical records, charts, reports and correspondence.• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.comSkillscustomer serviceappointment schedulingmedical records managementpayment processingclient educationproduct recommendationhospital maintenancetelephone etiquetteoutbound callinganimal husbandry educationnon-medical pet careteam leadership