Client Services Analyst I

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products, enabling more people to protect their financial futures. What You'll Do Completing research and providing analysis as needed to support Management in decision making Developing and executing proposed business and technical solutions Drive resolution of production issues Assist in the research and investigation of escalated production issues and engage teams for resolution Assist in identifying, developing and executing continuous improvement opportunities Facilitating business needs and priority identification Track incidents through completion while providing regular updates to both internal and external customers Document business impact, research and resolution steps and long term preventative measures via incident reports Provide regular severity updates to Senior leadership, Others Flexibility in work schedule including regular participation in an On-Call rotation What You'll Need A Bachelor’s degree in Computer Information Systems, Business Administration, or a related field; and equivalent work experience in business analysis and application development Basic knowledge of SQL, client/server, and network environments Advanced Microsoft PC software experience (i.e., Excel, Word) Strong written, oral and interpersonal communication skills Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs 1-3+ years’ work experience or an education in systems or quantitative analysis and business solutions development required Willingness to develop industry-related knowledge Experience in Annuity, mutual funds, financial services, or life insurance work experience preferred Experience in project management preferred What’s in it for you At Zinnia, you collaborate with smart, creative professionals dedicated to delivering cutting‑edge technologies, deeper data insights, and enhanced services to transform how insurance is done. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #J-18808-Ljbffr Framework Ventures