Accounts Receivable Specialist (Collections)

Accounts Receivable Specialist (Collections)

#RHC-19628

Multiple Locations

Position

Finance Business Support 2-RW0362

Job Description

Raymond West is looking for an assertive Accounts Receivable Specialist to join our team! This role e stablishes professional working relationships with customers to facilitate timely resolution of past due account balances. Notifies or locates customers with delinquent accounts

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

Collections

• Contact customers by telephone or e-mail and determine the reason for past due payment
• Work from Billtrust platform to reduce past due balances
• Reviews Billtrust to ascertain the status of collections and outstanding balances.
• Records information about the financial status of customers and status of collection efforts.
• Review the status of delinquent accounts and initiates collection action by contacting each account according to due date.
• Communicate immediately any credit risks or bad debt information to manager upon discovery
• Ensure unapplied credits are identified on a timely basis and are cleared against outstanding receivable balances as deemed appropriate by customer.
• Record information about financial status of customers and status of collection efforts
• Initiates appropriate follow-up action on mail returned as undeliverable.
• Participate in Account Past Due Meetings and report status of all delinquent accounts assigned.
• Process Credit Card transactions.
• Perform other specific duties and projects as assigned by Manager.
• Make customers follow up calls and create a schedule to follow up on past due accounts as designated by the Billtrust platform.
• Send customer required statements to customers and maintain account status
• Responsible for working through all assigned accounts utilizing company accounting system, Billtrust
• Required to notify manager of any customer disputes within 24 hours and work towards resolving issue the internal company process.
• Responsible for handling customer calls and assisting customers with collection questions,
• Enter customer information into the company database and follow department collection process

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Must have a full understanding of the Accounts Receivable process.
• Must have strong reconciliation skills.
• Must be able to manage a high volume of customer calls daily & e-mails (35-50 calls/e-mails per day)
• Must be able to follow the documented Collection Process with minimal supervision.
• Ability to manage time efficiently.
• Ability to be assertive and professional.
• Ability to maintain records and files in an organized manner
• Able to operate a calculator.
• Familiarity with clerical practices, office procedures and automated equipment.
• Ability to perform computations with reasonable speed and accuracy.
• Present a clean, neat appearance, mature and responsible.
• Maintain an organized and tidy work area.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Self-confident and able to work with minimum supervision.
• Willing to comply with employee handbook.

Education/Experience:

Minimum Education and Experience: Determined by position

• 1-year minimum related experience and/or training; or equivalent combination of education and experience.

Travel Requirement:

• None

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position is desk bound and work is performed in an office
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds

Pay Range :

• The hourly range for this position is $25.00 - $28.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, national origin. Moreover ...

Raymond endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email View email address on click.appcast.io and someone from our Recruiting Department will respond to you. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.