Community Manager

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world. Why join OCLC?OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs. Free use of our on-site fitness center, gym sports, group exercise classes, and game room Onsite catering and cafeteria subsidized by OCLC Health and wellness events Work environments with individual and team spaces and the latest technology tools Paid parental leave and adoption assistance Tuition reimbursement and Public Service Loan Forgiveness eligibility Company-subsidized pricing on local tickets and memberships Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact. The job details are as follows:The Community Manager is an expert community practitioner who enables OCLC member communities to connect, contribute, and lead. This role is responsible for the operational excellence and strategic health of OCLC's member-facing community spaces, ensuring that libraries and library professionals can engage meaningfully with each other and with OCLC across a range of channels, platforms, and programming.The Community Manager works cross-functionally and collaboratively with Product, Marketing, Member Engagement, Support, and other teams to coordinate communication, gather and surface member feedback, and deliver programming that helps libraries maximize the value of OCLC solutions. A key focus of this role is supporting member engagement and adoption for WorldShare Management Services (WMS), EZproxy, and Choreo Insights, fostering communities where users can share best practices, learn from one another, and provide insights that inform product strategy and continuous improvement.The role is also responsible for delivering both ongoing virtual programming and large-scale virtual event series that strengthen connections among library professionals and deepen engagement with OCLC services. The ideal candidate brings experience with online community platforms, a passion for building meaningful relationships within the library community, and the operational discipline to execute high-quality programs at scale. This is a role for someone who takes pride in creating exceptional member experiences, enabling collaboration across teams, and helping both libraries and colleagues succeed.ResponsibilitiesCommunity Engagement, Moderation & Knowledge SharingMonitor, moderate and participate as needed in OCLC community forums, maintaining a welcoming and productive environment for member discussion across community spacesDevelop and implement engagement strategies that increase member participation, deepen member connection to the OCLC cooperative, amplify member-generated content, and support a sense of shared professional communityIdentify and nurture community members who demonstrate leadership potential, connecting them to opportunities for greater contribution and visibility through programming, events, and community rolesCross-functional Coordination & Product CommunicationServe as a liaison between community members and internal OCLC teams, ensuring that member voices are heard, prioritized, and responded to in a timely and meaningful wayCoordinate the review and community response process for member-submitted product enhancement ideas, ensuring all submissions receive responses and that patterns in member feedback are clearly communicated to relevant internal teamsCommunity Platform ManagementManage day-to-day content, activity, and organization across OCLC Community Center spaces, ensuring content is current and accurateBuild and configure community spaces and workflows, applying working knowledge of platform architecture, HTML, and online systems, to develop spaces that support member needs and program goalsTest, troubleshoot, and iterate on platform functionality, approaching technical challenges with curiosity and persistenceCommunity Data & ReportingDeliver regular community engagement reports to internal stakeholders, drawing on established reporting infrastructure to communicate community health, participation trends, and areas of opportunityInterpret, analyze, and communicate reporting outputs clearly and accurately, translating community data into relevant insights and flagging trends for different stakeholder audiencesOngoing Community Programming and Virtual Event Series ManagementPlan and execute a regular cadence of virtual community programming, including product update webinars, office hours, and community presentations, coordinating with internal subject matter experts and product stakeholders to develop relevant, well-organized sessionsManage all logistics for recurring programming, including scheduling, speaker coordination, platform setup, communications, and post-event follow-up, ensuring consistent and reliable deliveryLead end-to-end planning and execution of annual or bi-annual virtual event series, managing the full program lifecycle from initial concept and call for proposals or agenda development through post-event wrap-up and reportingManage all technical event logistics on Webex and other virtual platforms, including session configuration, presenter rehearsals, and live event support across multi-week or multi-month programming schedulesDevelop and execute promotional plans across multiple channels in coordination with stakeholders across the organization, tailoring messaging for different audiences and adjusting tactics across the promotional lifecycleQualificationsRequiredMaster's degree in Library Science or equivalent professional experience in a library or library-adjacent environmentDemonstrated knowledge of library environments, workflows, and the professional needs of library staff across institution typesExperience managing or contributing to online community platforms, with comfort navigating platform systems, learning new tools, and troubleshooting independentlyStrong written and verbal communication skills, with the ability to translate complex product or technical information into clear, accessible messaging for community and internal audiencesProven ability to manage multiple concurrent projects and priorities with strong attention to detail and follow-throughExperience planning and executing virtual events or programming, including working with presenters, managing logistics, and coordinating across internal and external stakeholdersAbility to work effectively across teams, building productive relationships with colleagues in teams across the organizationAdaptability and willingness to shift priorities and approaches as organizational and community needs evolveFamiliarity with reporting tools and data outputs, with the ability to interpret and communicate community data to stakeholder audiencesCuriosity about and comfort experimenting and iterating with AI tools to identify opportunities to streamline workflows and improve the member experience with the Community CenterPreferredExperience with community platforms specifically, including building or configuring community spaces and managing platform workflowsWorking knowledge of HTML and web content managementExperience managing a formal call for proposals process or serving on a program committee for a professional event or conferenceFamiliarity with OCLC products, services, and member communitiesExperience in customer support or managing high-engagement user communitiesExperience with Webex or similar enterprise webinar and virtual event platformsWorking Conditions: Normal office environment.ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.SummaryLocation: Dublin, OH / HybridType: Full time