Lead Customer Service Representative

Job Description

Job Description

If you are seeking employment that offers more variety and fun than a typical 9-5 job, this is the position for you. At PRO, you make money while saving lives.

We are looking for a motivated and experienced Customer Service Lead to join our team! This opportunity is great for full-time individuals who are looking to work for a company that values growth and professional development.

Lead Customer Service Pay:

• Competitive starting rate of $16-$18/hour

• Raise opportunities through additional training

• Paid training starts at $16/hour

• Additional hourly pay for events, adding shifts and more

Lead Customer Service Requirements:

• Customer service experience

• Ability to use tablets, smart phones and desktop computers.

• Ability to learn scheduling software

• Ability to stand, walk, stoop, crouch and or sit for up to 6 hours.

• Ability to lead others

• Handling the day-to-day operations of the front desk team

• Must have great communication skills

• Mornings and weekends required

• Enjoy working with children from ages 3 months-13yrs+

What to Expect:

• High energy and upbeat atmosphere filled with excited (and some not so excited) swimmers.

• Additional front desk responsibilities to ensure readiness for the day-to-day operations

• Guiding and motivating a team of employees to achieve goals, overseeing their daily work and providing support.

• In addition to taking class attendance, you will be celebrating big accomplishments from our swimmers when they level up or complete a skill.

• Being a hero problem solver for our families and students when it comes to scheduling.

• Assisting new families with finding the classes that work best for them!

Potential Benefits:

• Employee Referral Bonus

• Medical and Dental Insurance

• Free Swim Lesson Tuition

• Paid Time Off

• Increased Rates with Certifications

A Lead Customer Service Team Member can handle responsibilities to make the front desk run smoothly! Also providing customer support in person, as well as over the phone, assisting them with various questions regarding PRO Swim Academy's programs, classes and registration. A Lead Customer Service Team Member has clear communication skills and is willing to do whatever it takes to make our customer’s time memorable.

Ready to jump in? Apply now and get your PRO career started!

Compensation: $16.00 - $18.00 per hour

PRO Swim Academy is a locally mom owned and operated swim school that prides itself in exceptional workplace culture. We thrive on creating engaged employees and encourage fun, growth and the love of learning.

PRO specializes in professional, personable and progressive swim lessons for all ages and abilities. Using the PRO proven curriculum, we create happy confident swimmers that learn to not only love the water, but to be safer in and around it.

With an always growing enrollment, we would love to continue to add candidates who enjoy paid training, flexible schedules, and love working in a positive environment surrounded by kids.