Remote Tier I Service Desk Agent - Extended Hours
Empower ai
New York, NY
- Remote job
Empower AI in Reston, VA is seeking a Tier I Service Desk Agent (Extended Hours) to analyze and resolve complex IT incidents on an enterprise service desk serving a Department of War agency with ~13,000 internal users and external partners. The analyst will determine root cause, apply diagnostics, and implement remediation, while working remotely with up to 10% travel. Extended hours may be required, with emphasis on First Contact Resolution and SLA targets. #J-18808-Ljbffr Empower ai
Vacancy posted 12 hours ago
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