Dealership Express Lane Service Advisor

Sanderson Ford is looking for a driven, customer-focused Express Lane Service Advisor to serve as the face of our quick service department. In this role, you'll be the primary contact for customers from the moment they pull in, guiding them through the service process with clear communication, accurate documentation, and a commitment to getting them back on the road with confidence. Sanderson Ford is a consistent President's Award winner and Ford's most decorated dealership for customer satisfaction — if you share that standard, we want to talk. What We Offer * Competitive pay * Health, dental, and vision insurance * Life insurance and disability coverage * 401(k) retirement plan * Paid vacation and paid holidays * PTO and sick leave * New and used vehicle purchase discounts * Service and parts discounts * Uniforms provided * Flexible scheduling * Contact us for full details What You'll Do * Make a strong first impression by greeting every customer promptly and professionally * Collect customer and vehicle information accurately at the point of arrival * Listen carefully and document vehicle concerns as described by the customer * Recommend appropriate maintenance based on mileage, vehicle age, and service history * Build transparent repair estimates and clearly walk customers through expected costs * Set realistic timelines and maintain consistent communication throughout the service visit * Track vehicle progress across the service lane and proactively update customers * Verify that completed invoices align with repair orders before presenting to the customer * Address any questions or concerns about repairs, services, or charges with clarity and professionalism What We're Looking For * Prior customer service experience required; Ford or dealership background a plus * Solid automotive knowledge and the ability to think through problems under pressure * Track record of delivering exceptional, consistent service * Energetic, upbeat, and professional in all customer interactions * Comfortable learning new software and dealership management systems * Committed to building a long-term career with a growing organization * Able to lift up to 50 lbs and remain active throughout a full shift * Performs well in a high-volume, fast-paced environment * High school diploma or equivalent * Must be able to pass background and drug screenings Sanderson Ford is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law.