VIP Lounge Host - Hollywood Palladium

Job Title Serve as the first and most important point of contact for Vinyl Room guests, members, and high-profile clients. Greet every guest with warm, composed professionalism that reflects the listening lounge aesthetic. Manage guest flow, check-ins, and seating assignments with precision to maintain ambiance and service rhythm. Provide guidance to guests on Vinyl Room amenities, programming, menu offerings, and exclusive experiences within VR and Palladium. Proactively upsell premium seating, membership upgrades, and nightly lounge access to concert patrons both inside and outside the venue. Track upsell conversions and communicate opportunities to the Ops Director for nightly reporting. Maintain the appearance of the lobby, check-in area, and entry pathways to meet Vinyl Room standards. Relay membership inquiries, VIP notes, and guest feedback to Operations Director and marketing teams. Give proper recognition to Live Nation Executives, Members and VIP clients to instill appreciation for their membership and patronage. Coordinate operations on night of shows with Ops Director, servers and security. Maintain articulate vocabulary with the ability to adapt and socialize with the current audience. Maintain exemplary and professional grooming standards. Required: High School Diploma or equivalent. Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving. Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills. Ability to diffuse possibly volatile situations with tact and diplomacy. Must have a flexible schedule. Physical Demands/Working Environment: Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques Great To Have: Experience in selling memberships or upsells. Background working with high-end, VIP clients or members of a social club. Appreciation of music. Equal Employment Opportunity We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. The expected compensation for this position is: $17.60 USD - $22.00 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience.