Area General Manager

Job Type


Full-time

Description

• Initial scope of responsibility will be oversight for up to 2 properties within the portfolio.


• Producing results based on well-developed short and long-term financial and operation plans that support company goals and objectives in such areas as revenue, market share performance, guest satisfaction, employee satisfaction, asset preservation and net operating income.

• Holding teams accountable for results and strategy execution while displaying leadership qualities that motivate and inspire people to perform their best every day.

• Evaluating performance by analyzing and interpreting data and metrics.

• Generating growth, increasing income, reducing expenses and costs, increasing productivity, and training staff, maintaining, and renovating facilities as well as updating systems, programs, and procedures.

• Working with hotel leadership and brand partners to maintain relationships, support alignment and growth.

• Developing talent and future leaders.

• Traveling to properties, meetings, industry and brand conferences, trade shows, etc.

• Supervise the interviewing, hiring, training, evaluating, counseling and termination processes

• Provide support to managers in employee development

• Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication


• Prepare annual hotel/operation budget.

• Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.

• Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.


• Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets. Minimum 3-5 years of progressively responsible, on- property, operations experience leading to an Area General Manager level.

• A proven track record of driving operational efficiency, guest satisfaction and revenue growth, with exceptional attention to detail and a focus on quality

• Analytical thinker with strong understanding of hotel financials (P&L), revenue management, PMS, business intelligence tools such as Marriott (Marsha/Lightspeed), Hilton (GRO/PEP), as well as business intelligence tools such as Profitsword, STR, Travel Click, and Demand 360.

• Food and Beverage experience, and the demonstrated ability to understand and integrate Food & Beverage as a profit center in conjunction with the hotel side of the business.

• Definitive vision for the future, forward thinking, actively engaged in trends and opportunities in the marketplace that would benefit business outcomes.

• Demonstrable competency in strategic planning and business development.

• Demonstrable knowledge and/or experience driving Sales and Marketing, and Revenue Management strategies.

• Driven leader who over communicates, creatively solves problems, and collaborates effectively with a larger team.

• Proactive, hands-on, roll-up your sleeves, self-directed leadership style that can adapt to change quickly.

• Degree in business, hotel management or another related field required.

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.

• Establish and maintain preventative maintenance programs to protect StepStone's managed or owned physical assets.

• Administers an effective security function that protects StepStone managed or owned assets and the safety of guests and associates.

• Effectively communicate and coordinate with all departments during functions.

• Scrupulously follow all StepStone and hotel policies and procedures.

• Ability to work a five and one-half (5&fac12;) day workweek, including nights, weekends, and holidays.

Requirements

- Understands and communicates the StepStone Mission and Core Values.

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Actively listens to others.

• Conveys company information, decision, or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers.


• Must have a comprehensive knowledge of all hotel departments and functions.

• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

• Must have exceptional mathematical and computer skills.

• High school education and relevant training and experience required. Additional education preferred.

• Ability to timely obtain any required licenses or certificates.

• CPR training required and first aid training required.

• Additional language ability preferred.

• Occasional travel required.