Resident Relations Coordinator - Moment

Job Description

Job Description

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

The Resident Relations Coordinator will be onsite at the management office front desk area to greet and direct current/perspective residents with a welcoming, positive attitude. Accountable for performing general receptionist, daily administrative duties and effective communication in order to provide a fiscally sound, well-maintained and socially healthy apartment community.

Where will this role work?

This role supports Moment, a 222-unit market rate property in downtown Minneapolis!

Schedule & Hours:

The schedule for this role will be Thursday-Monday, from 4 pm - midnight.

ESSENTIAL FUNCTIONS

• Welcomes and greets residents, visitors, and company personnel visiting the office.
• Answers phone calls within three rings and directs them to the proper person/department.
• Provides residents with information to answer questions and resolve concerns.
• Ensures resident needs are met by providing directions, explaining documents.
• Leads resident event coordination, planning, and execution.
• Surveys current residents and prospects for desired services.
• Delivers resident notices for facility upgrades, construction, and resident relocation requirements.
• Assists with resident retention program development.
• Assists residents with Tax Credit compliance paperwork required per their lease.
• Partners with teams to enter new Work Order requests from residents and/or staff.
• Assists leasing/property management team with answering phones, monitoring faxes, rent collections, and compliance processing.
• Performs office support tasks such as filing, sorting mail, mass mailings and photocopying.
• Assists with Resident move in/out scheduling inspection and follow up to close out files as needed.
• Keeps Property Manager informed at all times in the areas of resident complaints, suggestions for improvement of property performance, potential property liabilities or hazards, etc.
• Responsible for managing property calendar and email inbox ensuring communication is responded to or forwarded to the correct person/department.
• Maintains key log for all vendors, visitors, etc.

MINIMUM REQUIREMENTS

• Ability to communicate effectively with residents and perspective residents (written and verbal).
• 1-3 years of previous receptionist and/or administrative assistant experience required; experience in leasing / property management preferred.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong work ethic and positive attitude.
• Ability to work independently; to prioritize and manage multiple tasks.
• Experience with diverse communities, including tenants limited English proficiency.
• Ability to respond to the unique cultural, economic and social needs and resources of residents, using these unique resources to meet their goals.
• Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
• A passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the portfolio.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)