Scheduling Coordinator

Customer Experience Professional

We serve REAL PEOPLE with REAL LIVES. Many of our clients have complex medical needs that require 24/7 nursing care. Because of skilled, quality staffing coordinators like YOUthese individuals are able to remain in their own home and lead fulfilling and productive lives. EVERY team member is important to accomplish this mission!

Provident Home Healthcare is a local, family-owned home care agency that serves both adults and pediatric clients. Provident is Medicare certified and fully accredited.

We work with both respiratory (trach and ventilator) and non-respiratory clients. We are seeking to add customer experience professionals to its team of staffing professionals. Provident is a local, family-owned business with a friendly, positive, and active office environment. Scheduling management skills, negotiating and people skills, organizational and office skills are needed. Experience for this position or a related position is preferred.

ROLE OVERVIEW:

• Primary Goal: Matching staff members with open shifts
• Key Focus: Good communication while building relationships with staff, scheduling, and record keeping

MAIN DUTIES:

• Schedule Shifts: Utilizing scheduling software
• Organization: Handle multiple schedules at the same time
• Problem Solving: Find replacement staff efficiently when needed
• Teamwork: Working as a team with other staffing coordinators to maximize efficiency to resolve issues
• Communication: Excellent communication with fellow coordinators and staff members