IT Support

Tier 1 IT Support Specialist

Location: Mountain View, CA

Schedule: Hybrid (4 days onsite per week)

Employment Type: Contract

About the Opportunity:

We are seeking a Tier 1 IT Support Specialist to join a collaborative IT Helpdesk team supporting employees across a growing organization. This is an excellent opportunity for someone early in their IT career who is looking to build a strong technical foundation while gaining hands-on experience with end-user support, identity and access management, device deployment, and security best practices.

The ideal candidate is customer-focused, eager to learn, and comfortable following established processes while delivering outstanding support to end users.

What You'll Be Doing:

End User Support

• Serve as the first point of contact for IT-related issues and requests.
• Provide support through email, chat, and ticketing systems.
• Log, categorize, prioritize, and resolve support requests.
• Troubleshoot common technical issues, including:
• Password resets
• Single sign-on (SSO) access issues
• Software installation and removal requests
• Collaboration and productivity application support
• Identity & Access Management
• Process onboarding, offboarding, and user access changes.
• Provision and deprovision user accounts.
• Assign and remove application access.
• Support multi-factor authentication (MFA) implementation and troubleshooting.
• Ensure access requests follow established approval and security procedures.
• Maintain accurate documentation of account and access changes.
• Device & Endpoint Support
• Configure laptops and devices for new hires.
• Install operating systems, business applications, and security tools.
• Troubleshoot device performance, connectivity, and application issues.
• Assist with endpoint compliance requirements, including:
• Operating system updates
• Disk encryption
• Screen lock policies
• Security baseline adherence
• Documentation & Knowledge Management
• Follow established knowledge base articles, runbooks, and standard operating procedures.
• Document resolutions and troubleshooting steps within ticketing systems.
• Contribute updates and improvements to support documentation.
• Identify recurring issues and provide feedback to improve processes.
• Collaboration & Security
• Partner with IT, Infrastructure, Security, and HR teams to support employee lifecycle processes.
• Promote security best practices and user awareness.
• Escalate suspected security incidents according to established procedures.
• Support a secure and reliable end-user computing environment.

Required Qualifications:

1-2 years of IT Helpdesk, Service Desk, Desktop Support, or Technical Support experience.

Internship, part-time, academic lab, or hands-on technical experience will be considered.

Basic understanding of:

Windows and/or macOS operating systems

Networking fundamentals (Wi-Fi, VPN, connectivity troubleshooting)

SaaS applications and identity management concepts

Single sign-on (SSO) and user account administration

Strong customer service and communication skills.

Ability to follow documented procedures and troubleshoot within defined processes.

Demonstrated interest in technology through coursework, certifications, labs, projects, or prior support experience.

Preferred Qualifications & Experience with:

Ticketing systems (Freshservice, ServiceNow, Zendesk, or similar)

Identity and access management tools

Google Workspace, Slack, Zoom, or comparable collaboration platforms

Understanding of security concepts such as:

Least privilege access

Multi-factor authentication (MFA)

Phishing awareness

Secure data handling

Entry-level certifications are a plus, including:

CompTIA A+

CompTIA ITF+

Google IT Support Certificate

Similar foundational IT certifications

What Makes This Opportunity Stand Out:

• Strong training and onboarding program designed to help new team members succeed.
• Supportive and collaborative team environment.
• Exposure to modern cloud-based technologies and IT operations.
• Opportunity to develop technical and professional skills in a structured environment.
• Clear career growth path within IT support, systems administration, and infrastructure functions.
• Organization values potential, curiosity, and willingness to learn as much as prior experience.

Work Environment:

• Hybrid schedule with 4 days onsite per week.
• Collaborative office environment with regular interaction with teammates and end users.
• Hands-on training and mentorship during onboarding.
• Team-oriented culture that encourages learning, ownership, and professional development.

This opportunity is ideal for someone looking to launch or grow their IT career while gaining experience across help desk operations, endpoint support, identity management, and IT security fundamentals.

This is a Contract position based out of Mountain View, CA.

The pay range for this position is $22.00 - $24.93/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Mountain View, CA.

This position is anticipated to close on Oct 30, 2026.

This is a hybrid position in Mountain View,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.