Vendor Relations Representative I

Vendor Relations Representative

The Vendor Relations Representative I provides support to the Vendor Management team by coordinating vendor relationships and maintaining compliance with established company requirements and procedures. This role serves as a key point of contact for vendors, providing support with compliance matters, onboarding and documentation, basic software training, reporting, and initial contract reviews.

This is an excellent opportunity for a detail-oriented, service-minded professional who enjoys working with people, managing multiple priorities, and building strong vendor relationships in a fast-paced environment.

What You'll Do

• Communicate directly with vendors regarding compliance requirements, required documentation, deadlines, and outstanding items.
• Monitor vendor compliance records and follow up on missing, incomplete, or expired documentation.
• Review vendor information and supporting documentation for accuracy, completeness, and compliance with established requirements.
• Review vendor contracts and related documents using established checklists to identify missing information, incomplete sections, or required documentation; obtain corrections or escalate issues as needed.
• Deliver basic software training to vendors using approved training materials, procedures, and criteria.
• Respond to vendor inquiries regarding compliance requirements, documentation, system processes, and established procedures.
• Prepare and maintain vendor, compliance, and operational reports.
• Identify discrepancies in vendor records and work directly with vendors to obtain corrections or missing information.
• Cross-train in key vendor-related responsibilities and provide backup support as needed.
• Occasionally attend vendor conferences and events with the Vendor Relations Manager; occasional overnight travel may be required.
• Maintain the confidentiality of vendor and company information.
• Follow established policies, procedures, and compliance requirements.
• Perform other duties and responsibilities as assigned.

What You'll Bring

• High school diploma or GED required; an associate degree in a related field is preferred.
• Minimum of six months of customer service experience, preferably in a high-volume or service-focused environment.
• Proficiency in Microsoft Excel, including data tracking, reporting, and analysis; working knowledge of Microsoft Word, PowerPoint, and Outlook.
• Demonstrated ability to resolve customer inquiries, address concerns, and provide timely, professional service.
• Strong verbal and written communication skills, with the ability to work effectively with customers, vendors, and internal teams at multiple levels of the organization.
• Ability to manage multiple tasks, adapt to changing priorities, and maintain service levels in a fast-paced operating environment.
• Availability to work evenings, nights, weekends, and on-call shifts during a Category (CAT) event or other periods of increased business demand.

Why Join Us?

Our Tampa office is located in the Westshore District, one of the area's most desirable business and lifestyle destinations, with convenient access to dining, shopping, major highways, and the airport.

We take pride in our collaborative company culture and provide employees with very competitive benefits designed to support their well-being and professional success. This is a full-time, benefits-eligible, exempt position that is based in our Tampa office and requires working in the office.

Additional Information

Employment is contingent upon successfully completing a pre-employment background check. Additional screening, such as driving history or credit checks, may be required depending on the position.

This job description describes the general nature and level of work performed and the knowledge and skills typically required for the position. It is not intended to be a comprehensive list of all duties, responsibilities, or requirements. Management reserves the right to assign or reassign duties and responsibilities at any time.

Equal Opportunity Employer: Heritage Insurance Holdings, Inc. is committed to providing equal employment opportunities and does not unlawfully discriminate against qualified applicants or employees based on any status protected by applicable law.